General Manager

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.

The Opportunity: Lead from the Front

Southwind, the largest franchise partner of 1-800-GOT-JUNK?, is expanding. We aren't looking for a manager who wants to sit behind a desk all day. In our Grand Rapids market, we need a hands-on leader—someone who thrives on variety and isn't afraid to get their hands dirty.

As the General Manager, you are the heartbeat of the operation. You’ll spend roughly 3 days a week in the field, working alongside your team, hauling junk, and engaging with customers, while spending the rest of your time driving the strategic growth of the business.

Location: Grand Rapids, MI

Pay Range: $80,000 - $85,000 Base Salary + Additional Bonus Potential

Key Responsibilities

Field Leadership (The "Player" Role)

• Lead by Example: Spend at least 3 days per week on the trucks, performing junk removal services alongside your frontline team to ensure "World Class" service.

• On-the-Job Training: Use your time in the field to coach teammates on sales, safety, and efficiency in real-time.

• Customer Experience: Be the face of the brand in the Grand Rapids community, ensuring every job exceeds expectations.

Operational Excellence (The "Coach" Role)

• Business Growth: Develop and execute local marketing and sales strategies to dominate the Grand Rapids market.

• P&L Management: Oversee the "business of the business"—managing labor costs, fleet maintenance, and profitability.

• Team Building: Recruit, hire, and mentor a high-performing crew. You aren't just managing employees; you’re building a culture of accountability and grit.

• Logistics & Safety: Oversee daily scheduling and fleet management while maintaining strict adherence to safety standards.

Qualifications

• The "Grit" Factor: You have a "no task is too small" mentality. You enjoy physical work and the satisfaction of a job well done.

• Leadership Experience: Proven track record in a leadership role (service industry, logistics, or military experience is a plus).

• Business Acumen: Ability to read a P&L and make data-driven decisions to grow the branch.

• Communication: Strong interpersonal skills—you can talk to a CEO just as easily as you can motivate a team of college students on a job site.

• Education: Bachelor’s degree preferred, but equivalent experience is highly valued.

Why Southwind?

At Southwind, we value Integrity, Collaboration, and Hustle. We’ve been recognized as a "Best Place to Work" because we empower our leaders to act like owners.

• Growth: We are a "Fast 50" company expanding across North America.

• Culture: We celebrate wins together and support one another’s professional development.

• Impact: You aren't just a cog in a machine; you are the driver of this location’s success.

This job description outlines the key responsibilities, qualifications, and skills required for the General Manager position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Southwind is an Equal Opportunity, Affirmative Action, and Veteran-friendly employer.

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services. Apply Now!