Excel Fitness
General Manager - Dallas (White Rock), TX
- Compensation
- Not disclosed
- Location
- Dallas, Texas, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Must be at least 18 years of age.
- HS diploma or equivalent required.
- At least six (6) months of equivalent management experience required. Prefer prior experience as an Assistant Manager with Excel Fitness.
- CPR/AED certification required. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.
- Proven ability to lead, inspire, develop, and supervise the work of others.
- Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements, and KPI metrics.
- Demonstrated the ability, confidence, and leadership to manage a team.
- Effective communication skills with internal and external customers.
- Must be team-oriented, motivated, and well-organized.
- Ability to think critically and evaluate solutions to problems proactively.
- Must have the ability to handle difficult situations and deal with sensitive and highly confidential information.
- Proficiency in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.
Full description
Reports to: Regional Manager (RM) / Senior General Manager (Sr. GM)
Department: Club Operations
Duties and Responsibilities:
- Cultivate the next generation of leaders by proactively identifying the strengths and training opportunities for each Team Player. Encourage personal and professional development of the team by holding regular discussions to align individual goals with Excel career path.
- Lead the Assistant Manager (AM) in planning and implementing strategies to attract and keep members based on our Excel Core Values.
- Ensure club Team Players remain proficient in Planet Fitness mobile app use, content, and updates, as well as on tablet and Point of Sale (POS) operations.
- Ensure Team Players stay up to date on all required certifications, scheduled trainings, marketing plans and promotions, and operational updates.
- Utilize club reporting (Team Performance Tracker) and platforms to align with company metrics and KPI (Key Performance Indicators) expectations.
- Manage the club's budget, ensuring that all expenses are within budget and that the club is operating profitably.
- Oversee, supervise, and inspire Team Players to perform to their best abilities.
- Identify training needs by ensuring that the AM and all staff meet Excel standards.
- Conduct regular audits to ensure the club is presentable and holds up to Excel standards.
- Lead by example and ensure all Team Players adhere to the company’s policies and guidelines and address actions that do not comply with set practices promptly.
- Accountable for conducting Team Player Assessments (TPAs) and competency evaluations for team members.
- Communicate members and create a high level of member service.
- Create job postings, interview potential Team Players, complete new hire processes, and train new hires.
- Actively coach and document with performance management as needed.
- Work with RM, Sr. GM, AM, and HR on conducting team member counseling, corrective actions, and terminations.
- Perform daily club walkthroughs, delegate, and follow up to ensure club cleanliness, member service, and atmosphere standards are upheld.
- Conduct club meetings on policies and procedures while inspiring team culture.
- Enter work orders into Computer Maintenance Management System and help manage the completion of work orders with Facilities, regional management, and vendors.
- Collaborate with RM/Sr GM and Facilities to identify, escalate as needed, and assist in completing some basic maintenance items.