Midco
General Manager - Field Operations - Fargo, ND
- Compensation
- Not disclosed
- Location
- West Fargo, North Dakota, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- High school diploma or equivalent (GED).
- 5 years of experience in the telecommunications industry, with demonstrated career progression.
- 3 years of leadership experience.
- Possess or be able to complete First Time Right (FTR) certification within 60 days of hire and consistently apply principles in all aspects of work.
- Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past 5 years will result in disqualification from employment in this position.
- Working knowledge of construction, the National Electrical Code, OSHA regulations, state and local regulations and general safety standards.
- Excellent verbal and written communication skills to convey information clearly and effectively.
- Strong critical thinking and judgment to identify problems, evaluate options, and implement effective solutions in a timely manner.
- High level of attention to detail to ensure accuracy in planning, execution, and documentation.
Nice to have
- Bachelor’s degree in Operations Management, Telecommunications, Business Administration, or a related field.
Full description
Job Summary:
As a General Manager of Field Operations, you will provide regional leadership across field operations, supporting fulfillment, plant operations, and preventative maintenance through multiple Technical Operations Centers (TOCs). You will translate organizational strategy into consistent, high‑performance execution by driving standardized processes, optimizing resources, and strengthening cross‑functional alignment. You will foster a safety‑focused, accountable, and engaged culture that delivers reliable service, operational excellence, and an exceptional customer experience.
Responsibilities:Strategic Leadership & Operational Excellence
- Provide regional leadership for field operations across multiple Technical Operations Centers (TOCs).
- Translate enterprise priorities into regional operating plans with clear KPIs and outcomes.
- Standardize field workflows, service practices, and reporting across regions.
- Lead operational and resource planning to support unit growth and financial performance.
- Address recurring operational issues through root‑cause analysis and corrective action.
- Drive continuous improvement to strengthen productivity, service quality, and customer experience.
People Leadership & Talent Development
- Provide coaching, direction, and performance management to regional leaders and their teams.
- Build a culture of accountability, safety, and continuous improvement.
- Lead workforce planning, staffing optimization, and deployment strategies.
- Direct and evaluate regional activities to achieve performance and efficiency goals.
- Strengthen team capability through training, certification, and development programs.
- Remain available to support leaders outside standard business hours as operational needs arise.
Field Operations & Asset Readiness
- Ensure effective execution of field support and preventative maintenance activities in alignment with enterprise standards.
- Oversee regional tools, equipment, and inventory to support operational readiness and cost efficiency.
- Partner with Supply Chain and internal teams to plan for equipment needs, replacements, and capital requests.
- Monitor asset readiness and escalate risks or gaps that may impact service delivery.
Cross‑Functional Collaboration & Communication
- Serve as the primary liaison between Field Operations and all corporate partner functions.
- Coordinate cross‑functional initiatives such as construction activity, network upgrades, and process improvements.