General Manager
- Compensation
- Not disclosed
- Location
- 885 Woodstock Rd, Ste 300, Roswell GA 30075, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Not specified
- Posted
Must have
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The minimum requirements listed below are representative of the knowledge, skills and/or abi
- EDUCATION AND EXPERIENCE
- • High School Diploma; and
- • Minimum 2 years of related experience and/or training; or
- • The equivalent education and experience.
- COMPUTER EXPERIENCE
- • Should have knowledge of computer operations: email, spreadsheets, databases and word processing software.
- LANGUAGE SKILLS
- • Ability to read, write, and comprehend instructions, correspondence and memos. • Ability to effectively and professionally present information in one-on-one and group situations.
- MATHEMATICAL SKILLS
- • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- • Ability to compute rate, ratio and percentages and interpret bar graphs.
- REASONING ABILITY
- • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- • Ability to deal with problems involving several concrete variables in situations.
- REQUIRED CERTIFICATES, LICENSES, OR REGISTRATIONS
- N/A
- PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to en
- • Use hands, fingers and wrists to write and work with computer keyboards, mouse and office machines;
- • Work under occasional stressful situations;
- • Talk and hear;
- • Frequently is required to stand, walk, sit and reach with hands and arms;
- This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description is designed to change th
- Ordinary vision including close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- • May occasionally lift up to 10 pounds.
- WORK ENVIRONMENT
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to en
- • Massage retail clinic environment with light to moderate noise.
- COMPETENCIES
Full description
Massage Envy: 885 Woodstock Rd, Ste 300
Job Title:
Massage Envy General Manager
Department:
Operations
Reports To:
Area Manager, District Manager
FLSA Status
Non Exempt
Direct Reports:
FDSA & Service Providers
Key Holder:
Yes
$18/hr
POSITION PURPOSE
The General Manager is responsible for the day-to-day operations of an assigned Massage Envy clinic. This position is responsible for the appropriate management of all aspects of clinic operations including sales, customer service, staffing, and overall management of the clinic. Uphold Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy. Promote the wellness plan and benefits of regular massage, skincare services, and at-home care, while offering best in class customer service to guests and members.
The General Manager upholds and exhibits the Atticus Core Values: Accountability, Teamwork, Thankful, Integrity, Communication, Unwavering Commitment, Service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Front Desk Coverage
o Work a minimum of 32 hours per week at the front desk, performing all duties and responsibilities of the FDSA role exceptionally.
- Leadership
o Be a role model for the Company culture.
- Responsible for maintaining a professional image and positive attitude while instilling a positive and professional environment for staff, members, and guests always.
o Perform constant and ongoing coaching and development sessions with staff to provide positive feedback and professional improvement recommendations.
o Responsible for keeping the Area Manager and District Manager apprised of issues, problems, opportunities, and threats that may affect the employees, operations or financial results of the Massage Envy clinics under management.
- Performance
o Responsible for ensuring the clinic meets monthly and annual performance goals. o Conduct regular sales and service strategy meetings with staff to communicate expectations, recognize positive behaviors and provide solutions for opportunities.
o Hold staff accountable for achieving desired results relating to service standards, sales goals, and overall job performance.
o Conduct daily huddles and provide coaching in the moment as needed.
o Partner with Area Manager to help administer Performance Improvement Plans as necessary and follow up on performance progress accordingly.