General Manager – Manpower Solutions

We are establishing a new manpower and workforce management operation specialising in the MICE, entertainment, hospitality, exhibitions and experiential events industries.

We are seeking an entrepreneurial and commercially driven General Manager to spearhead the establishment and growth of the business.

This is an opportunity for an experienced manpower professional to build and lead a workforce solutions operation from the ground up, with responsibility for business performance, recruitment, workforce deployment, client relationships and operational excellence.

Key Responsibilities

Business Leadership & Development

• Lead the establishment and day-to-day management of the manpower operations business.

• Develop business plans, commercial strategies, operational procedures and growth initiatives.

• Take ownership of business performance, profitability, operating budgets and service standards.

• Identify opportunities to develop external client relationships and recurring service contracts.

• Establish competitive manpower pricing structures and cost management practices.

Manpower & Workforce Operations

• Build and manage a scalable workforce of part-time, temporary and project-based employees.

• Oversee recruitment, onboarding, scheduling, deployment, training and performance management.

• Ensure reliable workforce fulfilment across simultaneous events and projects.

• Implement effective manpower planning, attendance monitoring and contingency management procedures.

• Establish operational standards for service quality, staff conduct and workforce productivity.

Leadership & Systems

• Recruit, develop and manage a dedicated team responsible for manpower operations and recruitment.

• Implement workforce management systems for scheduling, attendance, personnel records and payroll coordination.

• Establish performance measurement systems and operational reporting.

• Ensure compliance with applicable employment regulations and workplace safety requirements.

Requirements

• Diploma or degree in Business, Hospitality, Human Resources, Event Management or related disciplines.

• Preferably 5–8 years of experience in manpower outsourcing, event staffing, hospitality workforce management or related industries.

• Proven experience managing large pools of part-time or temporary personnel.

• Strong commercial, operational and financial management capabilities.