General Manager - Technical Program Management
- Compensation
- Not disclosed
- Location
- Gurgaon
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 14+ years
- Category
- Not specified
- Posted
Skills
Must have
- 14-18 years of experience in Technical Program Management, Engineering Program Management, Product Delivery, Technology Transformation, or related leadership roles.
- Proven experience leading large-scale commerce, digital platform, or enterprise technology transformation programs.
- Strong understanding of modern technology architectures including distributed systems, microservices, APIs, event-driven architecture, cloud platforms, and large-scale platforms.
- Demonstrated experience managing complex programs involving multiple engineering, product, architecture, and business teams.
- Strong understanding of e-commerce / digital commerce technology ecosystems and customer journeys.
- Experience across multiple commerce domains such as catalogue, search, pricing, promotions, checkout, payments, order management, fulfilment, or customer experience.
- Proven experience driving platform modernisation, migration, re-platforming, or enterprise transformation.
- Strong executive communication, stakeholder management, and influencing skills.
- Experience establishing governance frameworks, operating mechanisms, and portfolio management processes.
- Strong analytical, problem-solving, prioritisation, and decision-making capabilities.
- Bachelor's degree in Engineering, Computer Science, or a related field.
Nice to have
- Experience in consumer internet, e-commerce, marketplaces, retail technology, SaaS, fintech, logistics, or large-scale digital platforms.
- Experience managing technology programs across multiple geographies, business units, or product lines.
- Exposure to high-scale commerce platforms handling significant transaction volumes and complex customer journeys.
- Experience with cloud transformation, platform engineering, API ecosystems, data platforms, search, personalisation, or recommendation platforms.
- Understanding of AI/ML applications within commerce such as personalisation, intelligent search, recommendations, automation, and customer experience optimisation.
- MBA or advanced degree preferred.
- Experience managing TPM organisations and leading senior program managers/managers.
- Experience working in organisations undergoing significant digital or technology transformation.
Full description
We are looking for an experienced GM - Technical Program Management to lead large-scale Commerce Platform, Digital Commerce, and Enterprise Technology Transformation initiatives across the organisation. This leader will own and drive strategic technology programs spanning commerce platforms, customer journeys, product discovery, catalogue, pricing, promotions, checkout, payments, order management, fulfilment, and post-order experiences. The role will work closely with Engineering, Product, Architecture, Data, Operations, Finance, and Business teams to translate business strategy into scalable technology platforms and measurable business outcomes.
The ideal candidate brings strong technical depth combined with exceptional program leadership capabilities and a proven track record of managing large, complex, cross-functional commerce and platform transformation programs. The role requires the ability to operate at an executive level while maintaining sufficient technical depth to engage with architects and engineering leaders on platform architecture, APIs, distributed systems, cloud infrastructure, integrations, scalability, reliability, and modernisation.
We are looking for a technology transformation leader who understands Commerce Platforms deeply and can operate at enterprise scale. Someone who can engage with Product Managers, Engineering Leaders, Architects, and Business Heads, understand complex platform and customer-journey challenges, and translate them into executable transformation programs. The ideal leader will be comfortable moving between business strategy, commerce product thinking, technology architecture, and execution, while driving alignment across large and complex organisations. This is a leadership role for someone who can build the roadmap, establish the operating model, drive execution, resolve organisational and technical dependencies, and deliver measurable transformation across the Commerce Platform ecosystem.
The candidate will have responsibilities across the following functions: Commerce Platform Strategy and Transformation:
- Define and drive the roadmap for enterprise commerce platform transformation and modernisation.
- Lead strategic programs across the end-to-end commerce ecosystem, including: Product discovery and search, Catalogue and content, Pricing and promotions, Cart and checkout, Payments, Order management, Inventory and availability, Fulfilment and logistics, Returns, refunds, and post-order experiences.
- Drive modernisation of legacy commerce platforms into scalable, modular, API-first and cloud-native architectures.
- Partner with Product and Engineering leadership to define platform capabilities that can support multiple business channels, markets, and customer journeys.
- Establish technology roadmaps aligned with business growth, customer experience, revenue, conversion, and operational objectives.