General Manager

Yellowstone Country Club, a member-owned private golf club in Billings, Montana, is seeking a positive, energetic, and highly capable professional with strong leadership experience to serve as its General Manager/Chief Operating Officer (GM/COO). Yellowstone CC is in an advisory partnership with Troon Golf Management, a global leader in golf and club management.

The GM/COO will oversee all operational activities while the Board and committees focus on strategic initiatives. The ideal candidate embodies a confident, approachable leadership style that builds a positive, welcoming culture for members and associates alike, with an emphasis on organizational consistency, team development, and sound financial management, all in service of the highest levels of member satisfaction and retention. Visibility and member engagement are critical, as is the ability to guide the Board, committees, and staff in a professional, respectful, and diplomatic manner. The GM/COO serves as the primary ambassador for the club, fostering strong relationships with members, guests, associates, and the surrounding community.

About Yellowstone Country Club:

Yellowstone Country Club is a member-owned private club that has served Billings for more than 70 years. Set on 330 acres beneath the Billings rimrocks, with views of the snowcapped Beartooth Mountains, the club is home to a mature, meticulously maintained championship golf course designed by Robert Trent Jones, Sr. that challenges expert players without discouraging the average golfer. Beyond golf, members enjoy six racquet courts, an expansive pool area, and a full-service clubhouse with dining and themed events. Yellowstone Country Club brings like-minded people together for dining, socializing, and recreation for every member of the family.

Please note: This position is not employed by Troon; rather, the selected candidate will be employed directly by Yellowstone Country Club.

Essential Duties:

• Provide positive, confident leadership for all club operations, ensuring an exceptional member experience and the highest standards of service while partnering with the Board and committees as they guide the club’s strategic direction.

• Be highly visible and engaged with members, and guide the Board, committees, and staff in a professional, respectful, and diplomatic manner.

• Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and key performance metrics to achieve the club’s financial goals.

• Lead, mentor, and develop department leaders and associates through recruiting, hiring, onboarding, performance management, training, and professional development, building a team culture where associates feel valued, supported, and inspired to grow.

• Ensure compliance with all company policies, Human Resources procedures, safety standards, and applicable regulations.

• Oversee the maintenance, appearance, and long-term planning of all club facilities, grounds, and physical assets.

• Collaborate with department leaders to drive operational excellence across golf operations, food and beverage, agronomy, tournaments, racquet sports, aquatics, and other club amenities.

• Partner with leadership on marketing, membership development, and community engagement initiatives to promote club programs and support membership growth and retention.

• Champion a positive, collaborative, service-focused culture for members and associates alike, building strong relationships with members, their guests, associates, vendors, and the Billings community.

• Directly supervise department leaders.

• Maintain active involvement in industry organizations and pursue ongoing professional development to remain current on hospitality and industry best practices.

• This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Education/Experience:

• Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

• Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.

Environment/Noise:

• Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

• Class A member of PGA/LPGA, or Certified Club Manager (CCM) designation through the Club Managers Association of America (CMAA)

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

• Knowledge of Microsoft Office applications.