General Manager

Position Mission:

To lead an IHS branch to exceptional financial, operational, and cultural performance by owning the P&L, developing high-performing teams, and delivering industry-leading customer experiences.

Overview:

Intermountain Home Services is seeking a results-driven General Manager to oversee all aspects of one of its branch locations. This leadership role is responsible for performance across all functional areas including service, sales, install, warehouse, customer service, and support operations. The General Manager drives operational consistency, team development, and market growth while ensuring alignment with enterprise standards and local execution needs.

Success in this role requires a balance of strategic thinking and daily operational intensity. You will be accountable for hitting growth targets, developing frontline leadership, enforcing safety and operational discipline, and embedding a culture of high performance.

Key Responsibilities:

• P&L Ownership: Own revenue, gross margin, and EBITDA delivery for the branch
• Operational Execution: Ensure adherence to the IHS Branch Playbook, including booking, dispatching, service execution, and install coordination
• Leadership Development: Hire, onboard, coach, and retain technicians, installers, and frontline leaders
• Talent Strategy: Build bench strength and hold the team to consistent performance expectations
• Customer Experience: Oversee all aspects of service quality, including NPS, callbacks, Google reviews, and customer escalations
• Cultural Ownership: Be the example for the branch’s performance culture and team values
• Field Productivity: Maintain high technician utilization, manage capacity models, and control overtime
• Business Rhythm: Lead a structured cadence of daily huddles, weekly performance reviews, and monthly/quarterly business updates
• Risk Management: Champion safety, compliance, and risk reduction in all areas of the business