German Customer Support Specialist - Turkey

This is a full-time, remote position supporting a global travel platform that partners with multiple online travel agencies to provide customers with diverse holiday options and booking solutions.

Role Description:As a Customer Service Advisor (CSA), you will manage customer inquiries through inbound calls, chat, and back-office channels.

• Your tasks will include assisting clients with travel reservations, booking modifications, and general destination information.
• Youll ensure each customer receives professional, empathetic, and solution-oriented support while promoting additional travel services, such as insurance and upgrades.
• Your role is key in enhancing customer satisfaction and optimizing the travel experience for clients across different partner platforms.

Requirements:

• Experience in Customer Service, Sales Support, or Client Assistance
• Strong communication and interpersonal skills, with an empathetic and problem-solving mindset
• Ability to manage inbound calls, chat, and back-office communication channels
• Fluency in German (C1 or higher) and good command of English
• Prior experience in travel, hospitality, or tourism sectors is an advantage
• Self-motivated, adaptable, and goal-oriented with a customer-first attitude

What we offer:

Fully Remote Position Work comfortably from your home anywhere in Turkey,

Competitive Compensation Package

Performance-Based Rewards

Meal Card & Private health insurance

International Work Environment

Comprehensive Training & Coaching

Supportive Team Culture

Flexible Shifts

***Starting date from 21rst November, onwards**Depending on availability, other project with similar conditions can be presented*

Interested or know someone who might? APPLY now by sending your CV in English to ana.vicarregui@cbtalents.com