CB Talents SP
German & English Customer Care Specialist – Bucharest (Hybrid)
- Compensation
- Not disclosed
- Location
- Bucharest, Romania
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Support
- Posted
Must have
- Language Skills: Advanced/C1–C2 level in spoken and written German, plus a minimum B2 level in English for internal communication.
- Location & Commute: Ability to regularly commute to the District 4 office in Bucharest 3 days per week.
- Core Qualities: Strong communication, active listening, patience, empathy, and a proactive, solution-oriented approach.
- Technical Skills: Good computer literacy, MS Office knowledge, and familiarity with CRM tools.
- Background: Prior customer service experience or a strong readiness to handle multi-channel customer care and sales.
Full description
Are you fluent in German and looking for a stable, rewarding role in dynamic Bucharest? Join us for a full-time, permanent customer service position offering a great work-life balance, structured daytime hours, and fantastic earning potential!
Key Job Highlights
- Location: Bucharest, Romania (District 4 office)
- Work Model: Hybrid (3 days on-site, 2 days remote per week)
- Schedule: Monday – Friday, 09:00 – 18:00 (No weekend shifts required; rare overtime carries a 25% premium bonus)
- Contract Type: Full-time, Permanent
- Start Dates: Multiple start dates available
Compensation & Benefits
- Total Base Net Income:5,969 RON Net / month
- Base Salary: 5,569 RON Net / month
- Hybrid / Setup Allowance: 400 RON Net / month
- Meal Vouchers: 25 RON per worked day (loaded monthly onto a Pluxee card)
- Bonus Potential: Performance bonuses based on CSAT and service quality KPIs
- Extra Earnings: Additional commission available through cross-selling and upselling opportunities
- Paid Training: 1-week structured onboarding (Monday–Friday, 10:00–17:00)
What You Will Do
- Handle customer interactions professionally via phone, email, and live chat.
- Maintain accurate documentation and customer records using CRM systems.
- Collaborate smoothly with internal teams and escalate complex issues when needed.
- Spot and act upon organic cross-selling and upselling opportunities.
What We Are Looking For
- Language Skills: Advanced/C1–C2 level in spoken and written German, plus a minimum B2 level in English for internal communication.
- Location & Commute: Ability to regularly commute to the District 4 office in Bucharest 3 days per week.
- Core Qualities: Strong communication, active listening, patience, empathy, and a proactive, solution-oriented approach.
- Technical Skills: Good computer literacy, MS Office knowledge, and familiarity with CRM tools.
- Background: Prior customer service experience or a strong readiness to handle multi-channel customer care and sales.
Ready to Apply?
Take the next step in your career and join an international, fast-paced environment today! Send in your CV to apply now.