German - English Speaking IT Helpdesk Agent

• Become an expert and provide an outstanding experience to our customers
• Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat).
• Use a variety of modern communication channels to offer the best possible service
• Administratively process the customer experience cases via different computer applications

What we would like to see on your CV

• Fluent language skills in English and German
• Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat.
• Must demonstrate strong communication and interpersonal skills.
• Requires basic software knowledge
• Must be able to efficiently manage multiple projects and tasks at the same time.
• Secondary school is requires

Competencies Valued

• Displays passion for and responsibility to the customer.
• Displays innovation in everything you do.
• A strong drive to complete tasks.
• Displays personal and corporate integrity.

• Nemzetközi és multinacionális környezet
• Professzionális tréningek és továbbképzések
• Barátságos csapat és támogató légkör
• Rugalmas beosztások
• Folyamatos fejlődési lehetőség
• Hiszünk abban, hogy fontos az egészség, ezért minden munkavállalónkat gyümölcsnapokkal és irodai masszázzsal támogatunk.