German Speaking Customer Advisor (Hybrid)

Location & Workplace: Bucharest, Romania (Hybrid — 3 days office / 2 days WFH; Office in District 4 near Eroii Revoluției Metro)

Language Requirements: Fluent German (C1/C2) and Working English (B2+)

Compensation: 5,969 RON Total Net Guaranteed Monthly (5,569 RON Net Base + 400 RON Net Utility/Commute Allowance) + Pluxee Meal Card + Bonuses & Commissions

Job Title: German-Speaking Customer Support Representative

Work Model & Hours: Hybrid (Mon–Fri, 09:00–18:00)

Contract Type: Permanent, full-time

Overview

Are you looking to take the next step in your career within a vibrant global environment? We are seeking a service-oriented professional with fluent German to join our growing Bucharest division. Serving as a key contact for our German-speaking clientele, you will handle inquiries with exceptional professionalism while upholding top service quality. In this role, you will combine empathy, communication skills, and technical aptitude to deliver outstanding customer experiences while building a rewarding, stable career in a supportive multinational workplace.

Core Accountabilities

• Multichannel Support: Deliver comprehensive, high-quality customer service across phone, live chat, and email systems using fluent, professional German.
• Issue Resolution: Diagnose and solve client problems efficiently, navigating complex inquiries to achieve effective resolution on the first interaction.
• Record Keeping: Input detailed logs of client interactions, account updates, and resolution details directly into the corporate CRM database with absolute precision.
• Team Collaboration: Work closely with technical specialists, tier-2 support, and escalation units to address complex customer cases seamlessly.
• Service Enhancements: Identify strategic opportunities to introduce value-adding product features, upgrades, and add-ons tailored to specific client requirements.
• Knowledge Upgrades: Stay fully informed about updated product features, corporate guidelines, compliance rules, and daily operational workflows.

Target Candidate Profile

Essential Qualifications:

• Languages:Fluent German (C1/C2 level) for client communications, alongside working English (B2 level or higher) for team collaboration and internal software use.
• Communication: Excellent interpersonal skills, clear writing ability, strong active listening techniques, and natural patience, reinforced by high emotional intelligence.
• Technical Aptitude: Proficient with Microsoft Office tools and digital platforms, with a fast capacity to learn proprietary enterprise software.
• Mindset: Patient, organized, and empathetic problem solver who remains calm under pressure and dedicated to customer satisfaction.
• Location & Commute: Fully prepared to commute to our modern District 4 office located directly next to the Eroii Revoluției Metro transit hub 3 days per week.

Onboarding & Training

• Duration: 1 week of fully paid introductory training starting on your first day.
• Schedule: Monday through Friday, 10:00 to 17:00.
• Content: Led by expert corporate trainers, covering support tools, product specifications, operational processes, compliance protocols, and practical scenario simulations.

Compensation & Financial Perks

• Guaranteed Earnings:5,969 RON total net guaranteed monthly earnings (composed of a 5,569 RON net base salary + 400 RON net utility/commute allowance).
• Meal Subsidy:25 RON per day worked, loaded onto a Pluxee meal card.
• Incentives & Bonuses: Performance bonuses tied to CSAT scores/KPIs + direct sales commission payouts for successful service upgrades.
• Overtime Premium:25% extra pay rate applied to authorized overtime or weekend shifts.

Additional Benefits

• Annual Leave:21 days of paid annual vacation to support work-life balance.
• Healthcare Coverage: Complete medical insurance plan provided through Medicover Clinique.
• Convenient Location: Office situated right next to the Eroii Revoluției Metro hub for effortless commuting.
• Work-Life Balance: Balanced hybrid schedule pairing collaborative office work with home-based focus time.
• Career Growth: Clear promotion channels into Quality Assurance (QA), Team Lead, Corporate Trainer, or Account Management positions.