German-speaking Customer Service Expert (Cruise Lines) CNX WAH

Workster supports a leading BPO player in the industry in their pursuit to increase their German-speaking Customer Service Team for a leading Cruise Line company worldwide.

They are as the leader in Europe, South America, the Gulf region and Southern Africa, and the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets. They are dedicated to making each of our cruises a voyage of discovery and unforgettable emotions for every guest, and offer an enriching, immersive and safe cruise experience.

Your Role

• Taking Inbound calls

• Sell cruises packages

• Cross-Sell or Upsell cruises packages and associated products

• Customer support for post-booking and booking management

• Support travel agents with bookings and booking management

• Support customer with information about a range of questions like destination, boats, documentations, prices etc.

Your Qualifications

• C1 level of German

• Good English skills (B2)

• Based in Lisbon or willing to relocate

• previous CS / BPO experience is an advantage

• good PC skills

• fast decision-maker, with positive outlook

• be available to work flexible hours and days

The Offer

• Competitive base salary and benefits

• Work fully remote from anywhere in Portugal

• Private health insurance

• Great Schedule – Monday to Friday: 08:00h – 18:00h, Saturday and Sunday 08:00h – 17:00h

• Enrich your CV by working for a major worldwide brand

• Multicultural Team