German-Speaking Customer Support Representative (Remote Türkiye)

German-Speaking Customer Support Representative (Remote Türkiye)

About the Role

We are seeking German-speaking Customer Support Representatives to join our international teams supporting leading global brands in the technology, travel, and food delivery sectors.

This is a remote, full-time opportunity open to candidates based anywhere in Türkiye.

As part of our multilingual customer experience operation, youll provide professional, solution-oriented support to customers, partners, and service users through inbound calls, chat, and email channels.

Key Responsibilities

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Handle inbound calls, chats, and emails in German (English used for internal communication and training)

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Assist customers with inquiries related to orders, bookings, or platform navigation

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Resolve issues with empathy and accuracy, ensuring a smooth customer experience

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Provide information, updates, or modifications to existing reservations or deliveries

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Follow company procedures and use digital tools effectively

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Meet performance and quality KPIs with a customer-first mindset

Requirements

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German: Native or C1 level (verbal and written)

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English: Minimum B1 level (for internal tools, training, and communication)

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Strong communication and problem-solving skills

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Comfort with digital tools, CRM systems, and multitasking

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Reliable, proactive, and team-oriented attitude

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Previous customer service or sales experience is a plus, but not mandatory

Why Join Us

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Work remotely from anywhere in Türkiye

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Join a diverse, multilingual, and supportive international team

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Gain hands-on experience with global platforms

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Benefit from continuous training, feedback, and career growth opportunities

Easy apply to gulsum.pir@cbtalents.org