German Speaking Customer Support Specialist – Bucharest (Hybrid)

Are you fluent in German and looking for a stable, weekend-free corporate role in Bucharest? Join Atain Romania as a Customer Support Specialist and work in a dynamic, international team with a balanced hybrid schedule.

What We Offer

• Total Net Salary: 5,969 RON Net/month (5,569 RON base + 400 RON monthly hybrid allowance)
• Extra Perks: Meal vouchers (25 RON/worked day via Pluxee Card) + performance bonuses based on CSAT & service quality
• Additional Earnings: Extra income potential through cross-selling/upselling opportunities
• Work-Life Balance: Monday to Friday, 09:00–18:00 (Standard weekend-off schedule; rare weekend/overtime carries a 25% premium)
• Contract: Full-time, permanent contract with multiple start dates available
• Paid Training: 1 week (Monday–Friday, 10:00–17:00)

Work Model

• Hybrid Setup: 3 days on-site (Office located in District 4, Bucharest) / 2 days remote

Your Key Responsibilities

• Deliver high-quality customer support via phone, email, and live chat.
• Document customer interactions accurately using CRM tools.
• Collaborate with internal teams and escalate complex technical/service issues appropriately.
• Identify and pursue cross-selling and upselling opportunities during interactions.

What We Are Looking For

• Languages: C1–C2 German (spoken & written) + Minimum B2 English for internal team communication.
• Skills: Strong communication, active listening, computer literacy (MS Office), and CRM experience.
• Traits: Proactive, empathetic, patient, and solution-oriented team player.
• Location Requirement: Ability to commute to the District 4 office 3 days a week.

Ready to start? Apply now to secure your interview slot for upcoming start dates!