German Speaking Technical Customer Support Specialist – Restaurant Technology (Ex crew members)

What success looks like in this role:

Role Overview

We are seeking an experienced Quick Service Restaurant (QSR) professional with a strong interest in technology to join our team as a Technical Customer Support Specialist. This role is ideal for someone with hands-on experience in a fast-paced restaurant environment who is familiar with self-service kiosks and restaurant technology systems. You will support users with hardware and software issues and act as a bridge between restaurant operations and technical teams.

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Key Responsibilities

• Provide first-line technical support for kiosk and restaurant technology issues

• Troubleshoot hardware and software problems related to kiosks, POS, and peripherals

• Diagnose and resolve issues remotely, escalating when necessary

• Support system incidents including outages and performance issues

• Guide users through solutions clearly and professionally

• Log and manage support tickets in line with SLAs

• Collaborate with IT and engineering teams

• Maintain documentation and contribute to knowledge base

• Provide insights to improve systems and user experience

You will be successful in this role if you have:

Required Skills & Experience

• Experience in a Quick Service Restaurant (QSR) environment (essential)
• Hands-on experience supporting tech (essential)
• Technically minded with problem-solving skills
• Basic understanding of IT systems and troubleshooting
• Strong communication skills
• Ability to work in a fast-paced, customer-focused environment

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Key Competencies

• Customer focus
• Problem-solving
• Communication skills
• Adaptability
• Teamwork

Unisys Customer Service Team is for you, if you would like to:

• experience real customer and employee diversity
• be a trusted team member and have a supportive supervisor
• work in an ethical company culture where you can be yourself
• be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path
• have unlimited access to our online training tool to improve your soft skills and technical capabilities

What do we offer?

• Hybrid working is supported
• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
• Fixed extra language allowance
• Private Health Insurance - Premium Package provided for all Unisys associates after 6-months tenure
• Home office allowance
• Last and foremost, a great team, also a lot of learning and training opportunities

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.