Gestionnaire de comptes techniques, Cloud Technical Account Manager - Montreal, ES-Public Sector-Canada

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Souhaitez-vous rejoindre l'une des organisations dont la croissance est la plus rapide au sein d'Amazon Web Services (AWS) et aider des clients de toute taille et de tous les secteurs d'activité dont l'automobile les services financiers l'énergie les mégadonnées et davantage à bénéficier de la meilleure valeur et du meilleur service de la part d'AWS ? AWS Enterprise Support cherche un gestionnaire principal de comptes techniques pour soutenir l'esprit innovateur créatif et transformateur de nos clients dans tous les domaines technologiques notamment le calcul le stockage les bases de données les mégadonnées les services liés aux applications la mise en réseau l'informatique sans serveur et plus encore. Il ne s'agit pas d'un rôle commercial mais d'une occasion d'être le principal conseiller technique ainsi que la « voix du client » auprès d'organisations allant des entreprises en démarrage jusqu'aux compagnies faisant partie du Fortune 500.

À titre de gestionnaire principal de comptes techniques vous contribuerez à l'élaboration et à l'exécution de stratégies visant à encourager notre clientèle à adopter et utiliser les services AWS notamment EC2 S3 les bases de données DynamoDB et RDS Lambda CloudFront CDN IoT et plusieurs autres encore. Votre savoir-faire technique et vos aptitudes envers la clientèle vous permettront de représenter efficacement AWS dans l'environnement des clients ainsi que mener des discussions avec les cadres supérieurs concernant les incidents les compromis l'assistance et la gestion des risques.

Vous ferez des recommandations et fournirez des conseils techniques stratégiques visant à planifier et produire des solutions selon les meilleures pratiques et de manière proactive vous maintiendrez les environnements AWS de vos clients en bonne santé opérationnelle. Les relations étroites développées avec vos clients vous permettront de comprendre leurs besoins commerciaux et opérationnels ainsi que les défis techniques auxquels ils font face et les aider à bénéficier au maximum d'AWS. Ce poste requiert la capacité de voyager 10 % du temps ou davantage selon les besoins.

Le gestionnaire principal de comptes techniques est la pièce maîtresse de la valeur qu'apporte Enterprise Support à nos clients. Si vous souhaitez être à l'avant-garde de l'innovation rejoignez-nous !

// Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes including Automotive Financial Services Energy Big Data and more gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data Application-level services Networking Serverless and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

As a Senior TAM you will help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents trade-offs support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.