GFCC KYC International Policy Manager - Vice President

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Global Financial Crimes Compliance KYC International Policy Manager within the Compliance, Conduct and Operational Risk (CCOR) team, you will be supporting the management of the Firm’s International Know Your Customer (KYC) Policy and Strategy. You will be responsible for managing direct reports across the globe and be effective across time zones and in a global team. You will focus on the ongoing maintenance of the Global KYC Standard to address business growth, regulatory changes and emerging financial crime risks. You will further develop the Firm’s KYC program, work with global business and compliance stakeholders across lines of business (LOBs) and closely with local Money Laundering Reporting Officers (MLROs) on KYC matters, and ensure KYC requirements are properly assessed, implemented and maintained with applicable legal and regulatory requirements. Your role will also involve a high level of flexibility and resiliency for executing strategic initiatives across the EU and for policy writing.

Job responsibilities

• Lead the international KYC policy and program with direct reports across regions; set strategy, priorities and enforce outcomes.

• Direct team through an established change management process, ensuring work is effectively prioritized and delivered on time with rigor and quality.

• Own end-to-end regulatory change management lifecycle; write/approve changes to the KYC policy and standards, assess firmwide and local impacts, embed changes into policy, and implement through structured governance.

• Serve as accountable partner to LOBs, MLROs and global financial crimes compliance teams and provide credible challenge to LOBs—resolve interpretation disputes, enforce consistent application, escalate, and drive remediation.

• Lead EU KYC regulatory strategy and execution; translate forthcoming regulations into policy and lead execution,

• Manage KYC exceptions by applying risk‑based rationale, require compensating controls and time‑bound remediation.

• Enable business growth and market entry with MLRO support to assess regulations, their impact to the Global KYC policy and implement additional requirements as applicable through the KYC change management process. Ensure control readiness and track through LOB implementation.

• Provide senior management updates; coordinate KYC responses to audits and regulatory exams as applicable; drive issue remediation.

• Contribute to AML/KYC reform advocacy with Compliance and MLROs.

Required qualifications, capabilities, and skills

• People manager experience and ability to drive accountability for direct reports

• KYC/CDD/EDD and AML/sanctions expertise; proven regulatory change management translating rules into policy

• Relevant AML/BSA/KYC Compliance or other related experience such as Risk / Compliance management or similar Risk or Control-related experience

• Exceptional communicator and influencer with ability to influence global business and compliance stakeholders; delivers executive updates and credible challenge

• End‑to‑end ownership and structured change delivery; prioritizes multiple workstreams and meets deadlines

• Strong risk and controls mindset with high attention to detail; ensures governance discipline and audit/exam readiness

• Bachelor’s degree