Full description

Nederland - Deutschland - España - Nederland - Deutschland - España Global Design Lead In most of ING's markets, there is no branch to walk into: the app and the website are the bank. The Global Omnichannel Tribe shapes those experiences for millions of customers across mobile, web, conversational, and assisted channels worldwide. The Global Design Lead sets the global design vision and experience strategy, from a newly created seat in the tribe's management team. Amsterdam , Nederland 22 Oct 2026 ING About ING Within ING Retail Banking, the Global Omnichannel Tribe brings together product, technology, design, and data expertise to build capabilities that are reused across markets, so innovation reaches customers faster. The tribe serves ING's retail customers: private individuals, business banking clients, and private banking clients. Wholesale banking falls outside its scope. For years, ING tailored its digital experiences market by market. That served local customers well, but it also fragmented the product. The bank is now designing its experience globally and configuring it locally only where genuinely needed, benchmarked against the world's leading digital banks, fintechs, and consumer technology platforms. Requirements * - At least 10 years in digital product, UX, or experience design - Significant leadership experience in complex international organizations - Experience leading multidisciplinary design organizations across locations - Proven track record designing large-scale, mobile-first consumer digital products - Experience with global design systems and reusable product platforms - Strong understanding of research, experimentation, and behavioral analytics - Experience with personalization, AI, or conversational experiences - Ability to connect customer experience with commercial outcomes Research shows that while male candidates feel confident enough to apply when they meet about 60% of the requirements...

Global Design Lead

Compensation

Not disclosed

Location

AMSTERDAM, Netherlands

Work setup

Not specified

Seniority

Lead

Employment

Contract

Experience

10+ years

Full description

Nederland - Deutschland - España - Nederland - Deutschland - España Global Design Lead In most of ING's markets, there is no branch to walk into: the app and the website are the bank. The Global Omnichannel Tribe shapes those experiences for millions of customers across mobile, web, conversational, and assisted channels worldwide. The Global Design Lead sets the global design vision and experience strategy, from a newly created seat in the tribe's management team. Amsterdam , Nederland 22 Oct 2026 ING About ING Within ING Retail Banking, the Global Omnichannel Tribe brings together product, technology, design, and data expertise to build capabilities that are reused across markets, so innovation reaches customers faster. The tribe serves ING's retail customers: private individuals, business banking clients, and private banking clients. Wholesale banking falls outside its scope. For years, ING tailored its digital experiences market by market. That served local customers well, but it also fragmented the product. The bank is now designing its experience globally and configuring it locally only where genuinely needed, benchmarked against the world's leading digital banks, fintechs, and consumer technology platforms. Requirements * - At least 10 years in digital product, UX, or experience design - Significant leadership experience in complex international organizations - Experience leading multidisciplinary design organizations across locations - Proven track record designing large-scale, mobile-first consumer digital products - Experience with global design systems and reusable product platforms - Strong understanding of research, experimentation, and behavioral analytics - Experience with personalization, AI, or conversational experiences - Ability to connect customer experience with commercial outcomes Research shows that while male candidates feel confident enough to apply when they meet about 60% of the requirements...