Global E-Commerce Operations Specialist (12 month contract)

Global E-Commerce Operations Specialist

We are looking for a Global E-Commerce Operations Specialist to join our growing DTC team. In this role, you will be at the heart of our e-commerce operations — driving commercial performance, owning analytics, and collaborating across functions to deliver outstanding results on a global scale.

The Team You Will Be Part Of

You will work closely with our DTC team, acting as the primary operational point of contact across Marketing, Engineering, Planning, I.T., Supply Chain, DTC Operations and Customer Service. Your work will directly shape the performance of our global E-Commerce platform.

Your Contribution Is Appreciated, and You Will:

Commercial & Operations (50%)

• Deliver commercial and operational initiatives to support business growth across each region

• Continuously optimize and improve the end-to-end performance of the E-Commerce platform

• Serve as the primary operational point of contact within the DTC team, liaising with Marketing, Engineering, Planning, I.T., Supply Chain, DTC Operations and Customer Service

Business Analytics & Demand Generation (50%)

• Own all E-Commerce analytics and metrics, ensuring data accuracy and actionable insights

• Manage global E-Commerce campaigns — ensuring agreed activities are executed, the calendar of events is kept up to date, and all relevant stakeholders are briefed

To Perform Well in This Role, You Will Have:

Essential

• Bachelor's degree in Economics, Business Administration, Statistics, Finance, or a related field, with relevant work experience

• Strong organizational skills with the ability to manage multiple tasks and meet deadlines across various ongoing projects

• Advanced proficiency in Microsoft Office programs

• Excellent communication skills to effectively interact with a diverse group of business stakeholders

• Ability to work both independently and collaboratively as part of a cross-functional team

Desirable

• Operational and technical knowledge in a DTC business environment

• Familiarity with business intelligence software such as Power BI, Qlik, Tableau, or similar

• Experience working within an agile framework, including managing backlogs and product ownership

• MA or MBA in a related field

• Experience with Salesforce or similar E-Commerce platforms

• Understanding of the DTC vertical and its relationship with other sales channels within the business