Global HCM Application Support
- Compensation
- Not disclosed
- Location
- Barcelona, Catalonia
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Required: Bachelor's Degree SAP SF Certification in Employee Central and one additional module
- 3 or more years previous SFSF implementation or service experience
- Fluency in English (oral and written)
- Strong client service orientation
- Good analytical skills
- Ability to communicate
- Perfect understanding and practice of HR processing procedures
- Ability to work in a team environment
- Excellent verbal and written communication skills
- Strong initiative and enthusiasm
- PC literate (Windows, Excel, Word)
Nice to have
- SAP ERP (ECC6) knowledge is a plus
- Siebel CRM or knowledge and practice of other Client Relationship Management tools
Full description
About the role
ADP builds a trust-based relationship with our clients and guides them on how to get the most from our Human Capital Management (HCM) solutions. We stand for our Vision to "Be the world's authority on helping organizations focus on what matters". We're the go-to team. The problem solvers and solutions providers. Ready to anticipate, respond and exceed expectations.
Our Global HR & Talent Client Services Application Support Consultant actively contributes to ADP continuous success by helping leading multinational companies to manage their employees' life cycle from recruitment to retirement. The position holds a key role participating in or leading process/business improvement activities and projects.
What you'll do
As a member of ADP's HR & Talent support team, the Global HR & Talent Client Services Application Support Consultant will be responsible for our global SAP SuccessFactors clients technical support and system maintenance activities.
Responsible for client SAP SuccessFactors system maintenance and configuration changes in certified SuccessFactors modules
Operate as SME evaluating new functionality and client impact during SAP biannual releases
Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc.
Co-operate with Global Service lead consultant, collaborate with global team
Respond to client generated tickets - perform troubleshooting tasks, apply break fix
Raise tickets to SAP as appropriate, work with SAP processors and engineers
Participate on client ticket review calls
Advise clients on Best Practices within the area of expertise
What we're looking for
Required: Bachelor's Degree SAP SF Certification in Employee Central and one additional module
3 or more years previous SFSF implementation or service experience
Nice to have
SAP ERP (ECC6) knowledge is a plus
Siebel CRM or knowledge and practice of other Client Relationship Management tools
Required
Fluency in English (oral and written)
Strong client service orientation
Good analytical skills
Ability to communicate
Perfect understanding and practice of HR processing procedures
Ability to work in a team environment
Excellent verbal and written communication skills