Uber
Global Mobility Manager
- Compensation
- Not disclosed
- Location
- San Francisco, California, United States
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Not specified
- Posted
Skills
Must have
- Education & Experience: Bachelor’s degree or equivalent practical experience, along with 6+ years of progressive experience in HR/Operations, Global Mobility, Relocation, and US Immigration program ma
- People Management: 2+ years of direct people management experience coaching and developing HR or Mobility professionals.
- Executive Escalations: Demonstrated track record of directly supporting C-suite and executive-level employee relocations with high touch and discretion.
- Vendor & Operations Management: Experience managing global mobility and relocation vendor partners (RMCs, immigration counsel, tax partners) and tracking service level agreements (SLAs) and key perfor
Nice to have
- Data & Analytics: Experience using data and metrics (e.g., speed, service quality, cost efficiency) to evaluate program performance, drive operational continuous improvement, and present insights to l
- Cross-Functional Stakeholder Management: Proven ability to partner closely across Talent Acquisition, HR Shared Services, Legal, Finance, and regional People & Places teams in a matrixed, fast-paced g
- Change Management & Strategy: Strong background in content strategy, knowledge base creation, and managing organizational change to scale service delivery globally.
Full description
About the role and team
The Uber Global Relocation & Immigration team is looking for a Program Manager to own GRI service delivery from strategy to execution. In this role, you will be instrumental in ensuring a great experience for relocating employees, stakeholders and shaping the future of GRI at Uber.
The Global Relocation & Immigration Program Manager will report directly to the Head of Global Relocation & Immigration and will sit on the GRI leadership team alongside global program managers for Immigration, Relocation and Tax. You will partner closely with key global and regional stakeholders across Talent Acquisition and People & Places as well as business leaders and Uber's external GRI vendor partners.
What you’ll do
- Partner with the Head of Global Relocation & Immigration (GRI) and GRI leadership team to design and implement global mobility services to support Uber's international talent needs.
- Define, implement and oversee service delivery of the GRI program prioritizing stakeholder experience, efficiency and compliance
- Lead the GRI support provided to relocating Executives. You will be the main point of contact and will engage directly with the executive, Uber stakeholders and external vendors to ensure a great experience
- You will be the escalation point for operational matters that cannot be addressed by GRI business partners and will be responsible for identifying appropriate, scalable solutions and ensuring learnings are incorporated for continuous program improvement
- Lead a team of GRI business partners. Coach, counsel and develop team members to position them for success
- Together with Uber's immigration specialists, you will be a contact for US immigration enquiries and escalations
- Design, implement and maintain GRIs content strategy across HR shared services, Uber stakeholders, vendors and relocating employees ensuring it is accurate and effective
- Continuously review metrics to assess the effectiveness of GRI operations across the full GRI ecosystem and employee lifecycle (incorporating HR Shared Services, GRI and external vendors) across dimensions such as speed, efficiency and quality, to continuously improve the program
- Develop and maintain strong working relationships with global Talent Acquisition and People & Places teams to strategically position GRI services as a key enabler to achieving their international talent priorities. Ensure feedback is shared with full GRI leadership team to support the continuous development of the GRI program
Basic Qualifications
- Education & Experience: Bachelor’s degree or equivalent practical experience, along with 6+ years of progressive experience in HR/Operations, Global Mobility, Relocation, and US Immigration program management.
- of direct people management experience coaching and developing HR or Mobility professionals.