Global People Operations - Systems Administrator
A hands-on tier 1/tier 2 operations role in Stripe's Service Delivery Center in Bengaluru, supporting day-to-day HR technology: monitoring support queues and the Workday inbox, triaging and resolving routine requests, maintaining runbooks and documentation, and escalating complex issues to People Systems owners. Core tools are Workday, Salesforce, and Jira.
- Compensation
- Not disclosed
- Location
- Bengaluru
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Experience in People operations, HR administration, systems support, service delivery, or another operations role involving high-volume, process-driven work
- Strong attention to detail, particularly where accuracy affects People records, access, payroll, compliance, or reporting
- Ability to work through a queue independently, prioritize requests, follow defined processes, and escalate issues at the right time
- Clear written communication and comfort giving requesters concise status updates
- Experience using Jira, Salesforce, or a similar case-management or ticketing tool
- Comfort learning enterprise systems and following structured procedures across multiple tools
- Strong organization skills and a consistent approach to documenting work and following requests through to resolution
- Good judgment when working with confidential information
Nice to have
- Experience supporting Workday, including Core HCM, business processes, security administration, reporting, or Workday inbox monitoring
- Experience handling reporting requests, data access requests, and standard user provisioning
- Experience supporting cyclical People programs, compliance activities, audit requests, or system-release testing
Full description
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team and the role
The People Systems Operations Administrator supports the day-to-day work that keeps Stripe’s People technology running accurately and reliably. The role sits in the Service Delivery Center and works as part of the wider People Solutions team, with a close dotted-line partnership to People Solutions Systems Management.
You’ll own a defined set of routine tier 1 and tier 2 operational work across Workday and related People Systems. This includes monitoring support channels and system inboxes, triaging requests, completing repeatable administrative tasks, maintaining documentation, and routing complex issues to the right People Systems owner.
This is a hands-on operations role. It creates clearer separation between routine support work and the configuration, architecture, governance, and project delivery owned by the People Systems team.
What you’ll do
Support queue and request triage
- Monitor the Salesforce case management queue and Jira requests for People Systems work.
- Triage incoming requests by urgency, business impact, data sensitivity, and defined support process.
- Resolve standard requests using documented procedures, and route exceptions or higher-complexity work to the appropriate People Systems owner.
Keep request records accurate and complete, including status updates, required approvals, supporting documentation, and clear handoffs.
- Identify recurring request patterns and flag opportunities to improve documentation, self-service, or system processes.
Workday operations
- Monitor the Workday inbox for business process errors, stuck transactions, alerts, and other operational issues.
- Complete routine Workday support tasks, including standard access requests, account maintenance, and operational follow-up.
- Support Salesforce and JIRA run work and respond to common People Systems questions using approved guidance.
- Help with recurring operational tasks such as account monitoring, account resets, and quarterly account reviews.
- Support year-end activity, including schedule extensions, alert configuration, audit requests, and tracking follow-up items.