Global Sales Systems Program Manager

Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.

Responsibilities

• Use subject matter expertise and intuitive problem-solving skills to understand and articulate business needs into functionality in sales platforms and tools, such as CRM and CPQ

• Develop global standard solutions/platforms to be deployed in regional businesses

• Analyze and evaluate business requirements, consult with other departments/function personnel, and identify areas for the development of technical solutions to integrate, automate and improve sales processes for the extended sales organization

• Partner with the regional businesses, Sales Operations, and Digital Technology functions on business requirements, business process review, solution design, testing, and project management

• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements

• Maintain functional specifications, system design specifications, and other technical documentation

• Support and assist business users during UAT

• Monitor user adoption rates and leverage Sales Operations and Sales team members

• Manage system/platform governance processes and adherence to guidelines between internal business units and systems

Requirements

• B.S. Degree in Computer Science, Information Systems, or a related field

• 5+ years of hands-on and in-depth experience with the administration and development of sales platforms and systems

• Salesforce.com Certification, preferably Platform Developer 1 or above or Sales Administration Level 2 or above

• Proven experience working on business intelligence systems

• Strong understanding of Sales processes and the ability to pair effective and efficient technology solutions

• Analytical and detailed oriented, strong project management and roadmap skills

• Excellent communication and interpersonal skills, with an ability to communicate with and manage stakeholder expectations

• Experience in Global role preferred