GMR Assistant Manager, Retail Operations

Job Title: Assistant Manager, Retail Operations
Location: North Vancouver
Department: Retail
Reports to: Manager, Retail
Role Status: Full-time / Permanent / Salaried
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
Job Summary
The Assistant Manager, Retail Operations is responsible for the day-to-day execution of retail operations across all outlets at Grouse Mountain. This role focuses on delivering exceptional guest experiences, leading teams, and ensuring operational excellence across the sales floor. Working closely with the Retail Manager, this role drives service standards, staff performance, and store execution to achieve departmental KPIs and create memorable guest experiences.
Essential Job Functions

Oversee the daily operations of all retail outlets, ensuring consistent execution and efficiency
Lead, coach, and develop Retail Supervisors, Key Holders, and Retail Associates
Drive a guest-first culture and ensure service standards are consistently met or exceeded
Manage staffing, scheduling, training, and performance management of retail teams
Monitor and drive sales performance and department KPIs
Ensure merchandising standards and in-store presentation align with brand expectations
Manage opening/closing procedures and daily operational coordination
Handle guest concerns and feedback to maintain a high Net Promoter Score
Ensure compliance with company policies, safety standards, and operational procedures
Complete administrative tasks including payroll, reporting, and daily logs
Foster a positive team culture aligned with company values
Support cross-department collaboration and communication
All other duties as assigned

Supervisory ResponsibilityDirect supervision of Retail Supervisors, Key Holders, and Retail Associates.
REQUIRED QUALIFICATIONS AND ABILITIES

Minimum 2 years’ experience in retail operations
Minimum 2 years’ experience in a leadership or supervisory role
Strong customer service and team leadership skills
Proven ability to drive sales and team performance
Excellent communication and interpersonal skills
Ability to multitask and manage a fast-paced retail environment
Strong organizational and problem-solving skills
Experience with POS systems and Microsoft Office
Ability to work flexible hours, including weekends and holidays

WORKING CONDITIONS
Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks. Majority of the work is indoor work with the occasional need to be outside in the elements.

COMPENSATION AND BENEFITS
$51,000 to $56,000 annually
All positions are eligible for the following benefits and perks:

Free Seasonal Access Pass
Discounts at the resort’s restaurants, retail, and rental outlets
Referral Bonus Program
Public Transit subsidies
Free or discounted lift tickets at many other resorts (winter/summer)
Access to free Employee and Family Assistance Program
Excellent training and professional development
Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
RRSP matching after 6 months of service
Free access pass for dependants

DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.