Golf Guest Service Attendant

Summary:

Responsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operation’s outside services efficiently. This position reports directly to the Outside Service Supervisor, Director of Golf and/or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants.

Day to Day Tasks:

• Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas.
• Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette.
• Cleaning and maintain the storage areas and golf cart fleet at all times.
• Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members/Guests.
• Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts.
• Be knowledgeable and promote events at the Club, course conditions, events in progress, and anyinformation that will be helpful to the Member/Guest, allowing them to enjoy the Club amenities and activities.
• Maintain club storage areas and cart barn in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop.
• Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage.
• Maintain area outside pro shop, parking lot, etc. so that it is uncongested, neat and free of debris at all times.
• Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place.
• Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
• Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
• Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

• Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Responsible for demonstrating good teamwork.
• Professional, impeccable appearance maintained by self and all private event personnel.
• Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
• Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
• Attendance at daily line-up and participating as requested..

Education & Experience:

• A high school diploma, GED, or equivalent, is required.

• Customer service experience. Basic Golf Knowledge Required.

• You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.

• You always perform at the highest level of ethical work standards.

• You are comfortable working in both indoor and outdoor environments with frequent exposure to

extreme hot or cold temperatures and humidity.

Physical Requirements:

Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases,

squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending,

lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing,

and seeing.

Primary tools/equipment used in this position and approximate weight:

• Golf Clubs & Bag 40 - 50 lbs

• Merchandise 5 - 30 lbs

Attendance Requirements for this position:

Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.