Grease Monkey Automotive Center Manager

Benefits:

• Bonus based on performance

• Competitive salary

• Dental insurance

• Employee discounts

• Flexible schedule

• Free uniforms

• Health insurance

• Opportunity for advancement

• Paid time off

• Training & development

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2025 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

Position Overview

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Responsibilities:

• Customer Relations

Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.

• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.

• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.

• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.

• Remind departing customers to submit feedback about their visit.

• Thank all departing customers and remind them to return.

• Resolve customer complaints and damage claims.

Employee Supervision and Management

The Center Manager is responsible for the direct supervision of all employees of the center. Duties include:

• Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required

• Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)

• Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use

• Prepare payroll each pay period

• Maintain accurate and complete employee files

Center Operations

• Ensure proper execution of all activities in the service bays

• Print and monitor daily, weekly, and monthly sales and inventory reports

• Monitor cash register functions and credit card handling

• Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)

• Perform daily close-out procedure

• Prepare weekly and monthly paperwork

• Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts

• Ensure cleanliness and appeal of entire site

• Maintain safe working environment

• Maintain physical plant, tools, equipment, inventory, supplies, and personal property

Other Duties and Responsibilities

• Write and mail customer thank you notes

• Solicit fleet accounts

• Plan and execute local center marketing functions

• Participate in community activities

• Maintain required postings and records (OSHA, MSDS, federal, state, and local)

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills

• Basic literacy (ready, writing, math skills); Verbal communication skills

• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools

• Previous experience managing a retail automotive center is required

Working Conditions Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

• Discounted Services for Employees

• Flexible Hours

• Opportunities for Advancement