Full description

Airway Fun Center is a growing and innovative family entertainment center with a mission to provide a fun and quality experience for our guests. We strive to integrate our Core Values in everything we do.

ABOUT THE ROLE

The role of group sales associate is to book, plan and execute all group sales events and birthday parties. The ideal group sales associate is sales-driven and focuses on increasing revenue and sales.

RESPONSIBILITIES

Provides exceptional service to our guests at all times, both in person and on the phone.
Take inbound phone calls, answer questions about the center including but not limited to: pricing, group events, parties, attractions, food and beverage, hours, location, etc.
Monitor emails, voicemails and inquiries.
Schedule and plan all group events and birthday parties
Prepare quotes/proposals for clients as needed
Create event orders using reservation software
Make follow-up and confirmation calls
Upsell parties to maximize revenue
Communicate with all departments with party details
Post-event: send surveys, thank yous, emails

Understanding the event/party schedules, party flow and staffing schedule
Assist with pricing and logistics of all group packages
Outbound calls and sales efforts
Host tours of facility