GTF CUSTOMER SUPPORT SENIOR PROFESSIONAL (F/M/X)

Location
Ajalvir

Organisational Role:
Team Member

Reports to
MRO Large Commercial Engine Programs Associate Director

Scope
At ITP Aero, we are looking for a Customer Support Senior Professional to join our MRO Business Unit and act as the primary interface between our organization and key GTF customers.
This role is critical in maintaining customer satisfaction, managing risks, and supporting operational readiness across maintenance and repair activities.

Scope:

• Manage GTF Customer account for MRO.
• Management of Contract Requirements.
• Oversees service delivery performance, turnaround times, and compliance with contract.
• Coordination with ITP OEM Program when required.
• Participates in customer audits, reviews, and strategic planning sessions.
• Supports contract renewals and service expansion opportunities.
• This position requires close interaction with operations.

Accountabilities
´.- Act as the main point of contact for assigned MRO customers, ensuring timely and accurate communication.

• Coordinate internal teams (engineering, logistics, procurement, quality) to meet customer requirements.
• Manage administrative exchanges including contracts, purchase orders, delivery schedules, and invoicing.
• Prepare and deliver structured reports to customers, including performance metrics, service status, and compliance indicators.
• Ensure interface readiness for customer audits, technical reviews, and operational meetings.
• Monitor and report internally on account performance, risks, and improvement opportunities.
• Identify and mitigate risks related to service delivery, compliance, and customer satisfaction.
• Support forecasting and planning activities based on customer demand and maintenance schedules.

In this position you will need to works closely with:

• Operations and Maintenance teams
• Supply Chain and Procurement
• Quality Assurance and Engineering
• Finance and Contract Management
• Collaborates with other Account Managers to share best practices and align on service standards.

Profile
Proven experience in customer account management within the MRO or technical services sector.

• Strong understanding of MRO & repair processes, and operational planning.
• Proficiency in SAP MRO.

Education
Bachelor / Master Degr Engineering degree qualified in Aerospace or engineering related discipline.

Languages

• Fluent in English; additional languages are a plus.

Competences

• Excellent communication.
• Negotiation.
• Problem-solving.