GTM Client Delivery Manager
Leads enterprise-level technical implementations of ZoomInfo's GTM intelligence platform within client CRM/marketing automation stacks (Salesforce, Marketo, HubSpot, Eloqua, Dynamics), partnering with C-level stakeholders on solution design, resolving complex integration issues, and mentoring junior implementation managers.
- Compensation
- $85K–$93K / yr
- Location
- Bethesda, Maryland, United States; Vancouver, Washington, United States; Waltham, Massachusetts, United States
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Project management
- Posted
Skills
Must have
- 2+ years of hands-on experience with technical CRM, Marketing Automation, and/or Sales Acceleration platform implementations in enterprise environments
- Deep technical proficiency across multiple platforms with ability to architect complex, multi-system integrations
- Proven track record managing high-value, enterprise-level client relationships with consultative skills
- Ability to communicate complex technical concepts to C-suite executives, IT leaders, and end users
- Experience leading client workshops and technical discovery sessions
- Expertise in root cause analysis, systems thinking, and advanced troubleshooting of integration issues
- Experience mentoring and developing junior team members
- Strong written and verbal communication, including technical documentation, training materials, and presentations
- Meticulous attention to detail with process-oriented quality mindset
- Must be located within 30 minutes of Vancouver, WA, Waltham, MA, or Bethesda, MD (hybrid role, work from home Mondays & Fridays)
Nice to have
- Advanced certifications in Salesforce (Administrator, Advanced Administrator, Platform App Builder), Marketo Certified Expert, HubSpot Solutions Architect, Eloqua Master, and/or Microsoft Dynamics
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
- Experience with project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.)
- Familiarity with data governance, security compliance (SOC 2, GDPR), and enterprise architecture principles
Full description
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.
The GTM Client Delivery Manager is a key member of the Customer Integrations and Implementation team, responsible for assisting customers with the technical implementation of ZoomInfo’s customer-facing solutions. This is a high-visibility role within an exciting area of the business, with the opportunity to gain domain expertise across all aspects of sales, talent, and marketing intelligence technologies and applications.
About the Role
As a GTM Client Delivery Manager at ZoomInfo, you are the trusted technical advisor guiding new and high-value customers through their onboarding journey. You will lead live working sessions, configure integrations, and ensure ZoomInfo seamlessly connects with our customers' core tech stacks, empowering them to realize value quickly and effectively.
What You’ll Do
- Drive Client Onboarding: Lead live, customer-facing sessions (spending 4–5 hours a day on calls) to guide clients through technical setup, integration, and best practices.
- Integrate & Configure: Set up seamless data flows and integrations between ZoomInfo and major CRM and marketing automation platforms (Salesforce, HubSpot, Marketo, Microsoft Dynamics, etc.)
- Troubleshoot & Problem-Solve: Act quickly to diagnose and resolve integration snags, field-mapping challenges, or workflow issues during live calls.
- Partner & Collaborate: Work closely with Sales, Customer Success, Product, and Engineering to share product feedback and ensure a smooth handoff and long-term customer health.
What You Need to Succeed
- Experience: 2+ years of hands-on experience in technical software implementation, customer onboarding, or CRM/Marketing Automation administration.
- Technical Foundation: Solid understanding of CRMs (Salesforce, HubSpot, Dynamics, Marketo), data mapping, APIs, and integrations. Salesforce or related platform certifications are a huge plus!
- Customer Presence: Engaging communicator who can build rapport instantly and explain complex technical concepts in simple, client-friendly terms.
- Organization & Agility: Comfortable juggling 15–20 concurrent accounts in a fast-paced, high-volume environment while keeping customers feeling supported and confident.
What’s In It For You:
We want our employees and their families to thrive. In addition to comprehensive benefits, we offer holistic mind, body, and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.