AccorHotel
Guest Relations Manager
- Compensation
- Not disclosed
- Location
- Abu Dhabi, India, Middle East, Africa & Turkey, ae
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Not specified
- Posted
Full description
- Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.
- Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.
- Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.
- Monitor guest satisfaction and provide feedback to management for service improvements.
- Supervise and support the Guest Relations team in daily operations.
- Provide coaching and guidance to team members to maintain service standards.
- Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
- Maintain guest records, preferences, and special requests in the hotel system.
- Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.
- Support the Guest Relations Manager in audits, inspections, and quality control initiatives.
- Assist in planning and executing special events, VIP services, and guest recognition programs.
- Ensure proper arrangements for guest amenities, surprises, and personalized services.
- Minimum 3–5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.
- Strong interpersonal, communication, and problem-solving skills.
- Excellent command of English; additional languages are a plus.
- Ability to handle difficult situations with professionalism and discretion.