Guest Relations Manager £11 per hour

As a Guest Relations Manager your role is to be the main point of contact for VIP & regular guests throughout their stay with us. You will also;

• Ensure hotel departments are fully briefed on specific guest requirements at all times;
• Serve as a point of contact for long-stay guests ensuring they have an exceptional experience;
• Manage and resolve any guest issues in a creative and exceptional way;
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate;
• Create wondrous moments for guests by arranging a variety of recognition options, amenities and special events;
• Act in accordance with policies and procedures when working with front of house equipment and property management systems;
• Assist the Reception team as well as other departments, as necessary;
• Act as the hotel Duty Manager and comply with hotel security, fire regulations and all health and safety legislation

Key Requirements:

We are looking for a positive, pro-active individual who can understand and adapt to guests changing needs.You must have the ability to engage and connect with guests, with a creative, forward thinking approach.In addition to this you will be able to demonstrate that you have:

• Excellent command of spoken and written English and a high level of IT proficiency;
• A professional appearance and manner;
• Previous supervisory experience in a customer service role;
• Excellent leadership, interpersonal and communication skills
• Problem solving skills and a true commitment to delivering a high level of customer service;
• Flexibility to respond to a variety of different work situations;
• The ability to work a variety of shifts, currently a 4 on 4 off shift pattern