Guest Service Representative
- Compensation
- Not disclosed
- Location
- Sullivan's Winnebago
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Part time
- Experience
- Not specified
- Category
- Hospitality
- Posted
Must have
- We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - Al
- Pay Range
- Company Introduction
- Are you friendly, dependable, and passionate about working with people? At Coborn’s, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If y
- Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Ho
- Coborn’s, Inc. also owns and operates liquor stores under the Coborn’s Liquor, Cash Wise Liquor, Andy’s Liquor, and Captain Jack’s brands. In addition, we operate fuel kiosks and convenience store loc
Full description
Overview
A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders & Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.).
A day in the life of the Guest Service Representative may include any combination of the below duties:
- Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.
- Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, etc.
- Assist guests with returned merchandise, overrings, and overcharges.
- Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
- Provide backup services to employees in all areas of responsibility including, Guest Services, cashiering, bagging, and pushing carts.
- Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.
What's In It For Me?
Our remarkable employees are at the heart of everything we do. At Coborn’s, we’re committed to creating a supportive and rewarding workplace—one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures.
We’re proud to offer a variety of benefits to both our full-time and part-time employees, including:
- 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
- Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit!
- Paid Time Off (PTO/Vacation)
- Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!
- Paid Military Leave
- Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month
- Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!
- Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year