National Health Foundation
Guest Services Associate
- Compensation
- Not disclosed
- Location
- Ventura, CA, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 0+ years
- Category
- Operations
- Posted
Skills
Must have
- High School Diploma or equivalent required.
- Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
- Ability to perform and prioritize multiple tasks effectively and efficiently.
- Must be able to work a schedule with five (5) eight (8) hour shifts.
- Current BLS certification preferred, but not required.
- Excellent oral and written communication skills.
- Ability to communicate effectively with all levels of staff, guests, and visitors.
- Bi-lingual in Spanish Preferred.
- TB test required.
- Fingerprint live scan /background required.
Full description
POSITION TITLE: Guest Service Associate
REPORTS TO: Operations Manager
LOCATION: Ventura, CA
CLASSIFICATION: Non-Exempt (Full-Time)
HOURLY RATE: $18.50
SCHEDULE:
- Thursday - Monday (3:00 PM - 11:30 PM)
- (Tuesday - Wednesday (OFF)
All positions require candidates to successfully pass a background check, LIVE scan and TB TestJoin Our Team, No Prior Experience Required
- National Health Foundation offers full on the job training for candidates with strong customer service, de-escalation, and a willingness to learn, ready to grow into a meaningful career in guest services within recuperative care.
Guest Services Associate
- A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.
Responsibilities and Initiatives
- Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
- Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
- Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests.
- Assist nursing, social services and external partners with guest appointments on-site or check ins.
- Assist management in accurately maintaining bed availability and documentation.
- Assist Lead staff or Program Management with supplies inventory check/ log.
- Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
- Respond to and provide positive intervention encounters for guest concerns.
- Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
- Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
- Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
- Must model and project a positive professional image and adhere to the organization dress code.