HCVR Dual Rate Housekeeping Clerk

Harrah’s Cherokee Valley River Casino & Hotel Position DescriptionPOSITION TITLE: Dual RateHousekeeping Clerk

DIVISION: Hotel

DEPARTMENT: Hotel Housekeeping

GRADE/FLSA STATUS: H9/ H15 - Non-Exempt

BADGE TYPE/COLOR: Key - Blue

REPORTS TO: Executive Housekeeper; Shift Supervisor, Housekeeping

SUPERVISES: Housekeeping Clerk, Housekeeping Quality Assurance, Room Attendant, Houseperson, Laundry Attendant, Housekeeping Materials Handler

JOB SUMMARY:

The clerk plays a crucial role in keeping things running smoothly by overseeing communications in the Hotel Housekeeping office and helping out with a variety of essential housekeeping tasks each day.When acting as a Supervisor, you will supervise, direct, assist, and monitor the job performance of all Hotel Housekeeping Team Members, ensuring the completion of housekeeping tasks at a level that upholds our esteemed reputation.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES – HOUSEKEEPING CLERK:

• Answer incoming calls from both guests and internal departments with a warm, friendly greeting

• Utilize, maintain, and monitor the daily status of Hotel Housekeeping systems to ensure all activities are completed within standards set by Hotel Housekeeping Management

• Work with the supervisory team to create and maintain daily reports for distribution to Hotel Management

• Assist with the delivery of guest requests when needed

• Perform the duties of the Room Attendant, Houseperson, Laundry Attendant, and Housekeeping Quality Assurance as needed

• Maintain a clean office environment

• Maintain all radio and device logs and inventory for the department, reporting discrepancies to leadership when discovered

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES – SHIFT SUPERVISOR:

• Ensure the turnover of all vacant and clean rooms in a timely manner; verify stayovers, report early check-outs, communicate issues and discrepancies; and ensure maximum guest satisfaction with the front office

• Supervise, direct, assist, and monitor the performance of all Hotel Housekeeping Team Members to ensure the completion of housekeeping tasks and perform all duties of all Hotel Housekeeping Team Members as required

• Serve as a leader for Team Members while fostering teamwork, Team Member morale, motivation, and open communication

• Ensure all Hotel Housekeeping Team Members are well trained with an emphasis on detail to provide service levels consistent with the accepted concept for the hotel

• Follow inventory and purchasing procedures to achieve budgeted expenses

• Maintain key control within the department

• Accountable for the follow-up with department walk-throughs, special cleaning projects, and maintaining of department cleanliness and training standards

• Follow and ensure security and safety guidelines are in place

• Maintain and monitor lost and found system

• Follow up and reconcile all guest concerns or complaints relating to their stay

• Complete room inspections daily

• Provide direction and support for all Team Members to achieve department goals and objectives

• Coach and develop Team Members using a consistent, approachable demeanor while clearly articulating expectations

• Responsible for or actively participates in the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions

• Proactive with incidents and issues, ensuring resolution with Team Members and guests

• Other duties as required to deliver excellent service

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required

• Two years of housekeeping experience is required

• One year of supervisory experience is preferred

• Must demonstrate the following essential knowledge and skills:

• Must have strong interpersonal, organizational, supervisory, and guest service skills and excellent oral and written communication skills

• Experience working with Biohazards and knowledge in dealing with Blood-borne Pathogens

• Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook, and must be able to operate a handheld smart device

• Self-starter: must work without close supervision and have the ability to handle multiple priorities in a fast-paced environment

• Neat, professional appearance with excellent personal hygiene

• *Knowledge of hotel and housekeeping computer systems and programs

• *Knowledge of Harrah's employment policies, BBP Training and Risk Management

*Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist, grip items, work in small, shared office spaces, and walk and stand for long periods

• Must be able to respond to visual and aural cues and read, write, speak, and understand English

• Must be able to lift up to 50 pounds and carry 5 pounds

• Must be able to work with various chemicals

• Must be able to work around dogs/pets

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including second-hand smoke

• Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino& Hotel reserves the right to change the above job description whenever necessary. 10.24.24