Caesars Entertainment
HCVR Housekeeping Quality Assurance
- Compensation
- Not disclosed
- Location
- Murphy, NC, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Qa
- Posted
Must have
- A high school diploma or GED is required
- One year of experience in housekeeping is required
- Must demonstrate the following essential knowledge and skills:
- Must have strong interpersonal, organizational, supervisory, and guest service skills and excellent oral and written communication skills
- Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook, and must be able to operate a handheld smart device
- Must be a self-starter; must work without close supervision, and possess an ability to handle multiple priorities in a fast-paced environment
- Neat, professional appearance with excellent personal hygiene
- *Knowledge of hotel and housekeeping computer systems and programs
Full description
Harrah’s Cherokee Valley River Casino & Hotel Position DescriptionPOSITION TITLE: Housekeeping Quality Assurance
DIVISION: Hotel
DEPARTMENT: Hotel Housekeeping
GRADE/FLSA STATUS: H12 - Non-Exempt
BADGE TYPE/COLOR: Work Permit - Peach
REPORTS TO: Shift Supervisor, Housekeeping; Dual Rate Supervisor, Housekeeping
SUPERVISES: NA
JOB SUMMARY:
Your role is crucial in maintaining the high standards of our hotel. You will be responsible for inspecting the quality of work performed by Hotel Housekeeping Team Members, and ensuring it meets the standards set by the Hotel Housekeeping Management.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for leading, examining, and inspecting the quality of work performed by assigned personnel, ensuring that all rooms meet Hotel Housekeeping Management safety, cleanliness, and productivity standards
- Perform the duties of both the Room Attendant and Houseperson as needed and serve as a role model
- Assist the Shift Supervisor by recommending strategies for the day-to-day supervision of Room Attendants and Housepersons
- Support the team by assigning daily tasks, maintaining cleanliness standards, and supervising their performance. Provide timely feedback and develop Team Members with a consistent, approachable demeanor, clearly articulating expectations. Offer direction and support to ensure Team Members achieve departmental goals and effectively complete housekeeping tasks
- Demonstrate high levels of guest service skills consistently and delight our guests with outstanding resort-level service
- Adhere to all regulatory, company, and department policies and procedures in an ethical manner
- Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
MINIMUM QUALIFICATIONS:
- A high school diploma or GED is required
- One year of experience in housekeeping is required
- Must demonstrate the following essential knowledge and skills:
- Must have strong interpersonal, organizational, supervisory, and guest service skills and excellent oral and written communication skills
- Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook, and must be able to operate a handheld smart device