Harrah's Valley River Casino & Hotel
HCVR Senior Executive Casino Host (Full Time; Varied Shift)
- Compensation
- Not disclosed
- Location
- Murphy, NC, United States
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Full time
- Experience
- Not specified
- Category
- Hospitality
- Posted
Must have
- High school diploma or GED required
- BSBA from an accredited educational institution preferred
- Three to five years experience casino/hotel, customer service, host or other account management experience required (luxury service experience preferred)
- Must demonstrate the following essential knowledge and skills:
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
- Ability to think independently in making decisions to maximize customer service experience and program profitability
- Ability to effectively manage time and perform multiple tasks simultaneously
- Must be proficient with customer Point-of-Service systems
- Excellent interpersonal, communication, problem solving and analytical skills required
- Must have excellent customer service skills
- Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences
- Excellent networking abilities
- Avid member of the local community, including commercial and industry awareness
- Neat, professional appearance with excellent personal hygiene
- Must have excellent oral and written communication skills
- Leveraging sales techniques to maximize performance
- Internally motivated to graciously serve, delight and build player loyalty
- Anticipating and listening to customer needs
- Engaging others to succeed
- Applied functional/business knowledge; professionalism, composure, effectiveness
Full description
Harrah’s Cherokee Valley River Casino & Hotel Position DescriptionPOSITION TITLE: Senior Executive Casino Host
DEPARTMENT: Casino Marketing
GRADE/FLSA STATUS: S16—Exempt--Incentive Bonus Eligible
BADGE TYPE/COLOR: Key—Blue
REPORTS TO: Supervisor, Casino Marketing
SUPERVISES: N/A
JOB SUMMARY:
Own all aspects of strategic relationships with a specific group of 300-500 VIP players for whom they direct account development, relationship building and service while on property. Purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs
- Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques
- Maintain relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team
- Work to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players
- Significant amount of time customer facing; participating in special events and social functions
- Anticipate, respond to and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements
- Coordination as needed with VIP Concierge team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery
- Establish, coordinate, and lead both on and off-property VIP events
- Handle difficult guests and situations in a calm, professional and prudent manner
- Empowered with comping authority
- Comply with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
- Respond to and consistently meets the needs of internal clients