HCVR Shift Manager, Sunrise Hotel
- Compensation
- Not disclosed
- Location
- Murphy, NC, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- A high school diploma or GED is required
- An associate's degree from an accredited educational institution or related field is preferred
- Two years of hotel supervisory experience or 3 years of hotel dual rate supervisory experience is required
- One year of Night Audit experience is preferred
- Advanced LMS skills are required
- Knowledge of the Amadeus/REX/Hotsos System
- Must demonstrate the following essential knowledge and skills:
- Excellent interpersonal skills
- Excellent oral and written communication skills
- Must be able to lead and motivate others effectively
- Documented teamwork behaviors and attitudes
- Self-starter; must work without close supervision with knowledge in all areas of guest service
- Ability to handle multiple priorities in a fast-paced environment
- Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
- *Knowledge of HTML and Microsoft SharePoint *Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire
Full description
Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Shift Manager, Sunrise Hotel
DIVISION: Hotel
DEPARTMENT: Hotel Front Office, Hotel Tower IV Front Desk
GRADE/FLSA STATUS: S17 – Exempt
BADGE TYPE/COLOR: Key--Blue
REPORTS TO: Manager, Front Office
SUPERVISES: Dual Rate Front Desk Clerk, Front Desk Clerk, Room Attendant, Houseperson, Front Service Attendant, Valet Parker, Shuttle Bus Driver, Valet Ticket Issuer
JOB SUMMARY: Manages the sunrise shift daily operation of the Hotel Division to achieve guest satisfaction and quality service while assuring compliance with policies and standard operating procedures. Empowered as the Manager on Duty for the Hotel Division while on shift. Assist in monitoring and controlling daily revenues and expenses.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide extraordinary levels of guest service
- Communicate in a professional and courteous manner through multiple first and third-party guest platforms
- Resolve guest issues quickly and thoroughly using creative problem-solving and guest service skills
- Possess strong knowledge of hotel operations and the ability to answer any Team Member's questions concerning their jobs
- Ensure the VIP welcome area is well stocked and clean for VIP arrivals. Assist our very best guests in the VIP welcome area with the highest level of service
- Build Team Member schedules to balance the variety of needs of multiple Team Members while ensuring that the needs of the business are also met
- Stay up-to-date and knowledgeable about the hotel, property, and promotional events
- Adhere to all regulatory, company, and department policies/procedures ethically
- Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
Technical
- Utilize overbook capabilities and evaluate guest information to ensure hotel maximization based on qualifying criteria
- Monitor third-party systems for efficiency and proactively address any issues
- Complete guest billing accurately and communicate and explain charges to our guests
- Research and resolve guest billing disputes and communicate the resolution to guests