Head of Account Operations

Our client, a fast-growing international e-commerce company scaling multiple brands on Amazon, is looking for an experienced Head of Account Operations to lead its PPC, Account Management, CSM, and Catalogue Coordination functions. This is a senior leadership role with direct ownership of client retention, account health, team performance, and day-to-day operational delivery.

You'll be the primary client-facing CSM and the single point of operational accountability across the account operations function. You'll make sure the right work is being done by the right people, at the right quality, at the right time - while staying close enough to execution to step in when capacity gaps, escalations, or complex account issues require hands-on support.

This role suits someone who combines strong Amazon expertise with excellent client management, leadership, and operational discipline. You should be comfortable making decisions independently, managing multiple priorities, developing people, and taking ownership of client outcomes without needing constant CEO involvement.

About the Company:

The company specializes in high-performance Amazon account and advertising management, trusted by clients for its precision, insight, and results. With steady organic growth and a small, expert team, this is a strong opportunity to take ownership of a critical leadership function and help build a highly efficient, scalable account operations department.

Key Responsibilities:Client & Account Leadership

• Serve as the primary client-facing CSM, owning client relationships, satisfaction, retention, and long-term account health.

• Lead client calls, set agendas, communicate strategy, manage expectations, and resolve escalations.

• Translate client goals, requirements, and SLAs into clear priorities for internal teams.

• Proactively identify underperforming accounts, relationship risks, scope creep, and resource-heavy accounts.

• Identify opportunities to improve client outcomes and support organic account growth.

• Maintain strong strategic alignment between client commercial goals and Amazon PPC / Account Management activity.

Strategic Account Management

• Set and adapt PPC and Account Management strategy across the portfolio based on Amazon best practices and client objectives.

• Regularly review account performance, strategic direction, and key risks.

• Ensure PPC and Account Management teams are working toward clear commercial objectives rather than operating in isolation.

• Coordinate Catalogue priorities, listing and variation work, and compliance requirements with PPC, AM, and client needs.