Pavago
Head of Client Delivery
- Compensation
- Not disclosed
- Location
- United States
- Work setup
- Remote
- Seniority
- C level
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
- Strong understanding of GTM systems, automation workflows, and integrations
- Experience working directly with clients in high-stakes, outcome-driven environments
- Strong communication skills with both technical and non-technical stakeholders
- Proven problem-solving and risk management capabilities
- Comfortable working remote during U.S. business hours
Nice to have
- Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
- Experience scaling client delivery or post-sales functions
- Experience managing complex technical implementations and integrations
- Bachelor’s degree in Business, Engineering, Computer Science, or related field
Full description
Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)
About the Role
We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.
This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.
If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.
Responsibilities
Post-Sales Delivery & Implementation
- Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
- Ensure clients achieve measurable outcomes and time-to-value
- Oversee multiple client implementations while maintaining quality and timelines
Client Ownership & Accountability
- Act as the primary owner for client success, satisfaction, and retention
- Serve as a trusted advisor to client stakeholders
- Manage complex escalations and lead resolution strategies
Technical & GTM Enablement
- Partner with Sales, Product, and Engineering on implementations and custom use cases
- Translate business goals into technical workflows and execution plans
- Ensure GTM systems, automation, and integrations are optimized
Process Building & Optimization
- Build and refine client delivery processes, playbooks, and SOPs
- Identify risks early and proactively prevent delivery issues
- Help scale the Client Delivery and Success function
Leadership & Collaboration
- Align cross-functional teams across delivery, product, and go-to-market
- Contribute to long-term strategy for retention and expansion
- Drive continuous improvement through data, feedback, and insights
Requirements
- Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
- Strong understanding of GTM systems, automation workflows, and integrations
- Experience working directly with clients in