Head of Client Engagement

Employer Description

Quess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.

We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc.

Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.

A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.

Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia & North America, backed by technology-intensity and domain specialization to create unmatched service experiences.

1. Quess Staffing Solutions – Who we are

Quess Staffing Solutions was incepted as General Staffing Solutions in 2007, with the vision of bringing human potential one step closer to the powerhouse businesses. Today, we are an agile, technology-driven business with a versatile portfolio developed to support the entire spectrum of human resource requirements of clients in a fast-paced setup.

With over 2,50,000+ associates deployed at 1000+ client locations across 400+ cities and towns, Quess ranks 50th among SIA’s top global staffing firms.

Our business trajectory over the years has made us the largest private-sector employer in India. We owe our constantly improving success rate of being the largest staffing services company to a consummate team, technology-driven platforms, and efficient processes backed by in-depth domain knowledge. We firmly believe that a strong foundation is built on trust, transparency, and care. At Quess Staffing Solutions, we work closely with our clients to address and anticipate their needs, find and attract talent with relevant skills, and hire suitable candidates to grow their business better.

Our digital tools have helped businesses resume their services seamlessly during the lockdowns across the globe due to the Covid-19 pandemic crisis. We would continue to challenge the norm by finding ingenious ways to deliver the best staffing solutions. We aim to influence the workforce and bring out solutions that support the businesses of tomorrow and will leave no stone unturned to meet the requirements that create success stories for our clients.

Explore Our Staffing Solutions

Being India’s leading general staffing services and solutions provider, the onus to transform businesses through exceptional workforce support lies with Quess Staffing Solutions. Employees are the face of an organisation and sourcing qualified professionals through rigorous multi-level selection processes have made us a preferred partner for all staffing, managed, and retail solutions requirements across industries.

Customised traditional and digital solutions, in-depth market insights, and an agile approach helps us find eligible candidates for your next hire. We create your dream team through a proven process of sieving out the best of the talent pool based on your long, short, seasonal, and gig workforce requirements. Be it hourly, weekly, monthly, seasonal, festive spikes, or permanent placements, we offer a suite of staffing services that helps you manage and grow your business efficiently.

Our integrated one-stop staffing solution helps both businesses and candidates find each other with ease.

Our Staffing Solutions Span across Sectors

We are committed to helping organisations across sectors find, hire, grow, and support their candidates. Our clientele is spread across the Retail, Telecom, FMCG, FMCD, E-commerce, BFSI, Manufacturing, Agriculture, Healthcare, Life Sciences, Pharma, Hospitality, and Education sectors.

With 13 years of enriching and flexible experience as an industry-leading staffing solutions provider, we have created a niche in staffing solutions and have sourced qualified candidates, connecting businesses with resources that empower their growth. Our tradigital approach (traditional & digital) aligned with our mission and vision aids us in providing the right resources, support, and solutions you need to make your business a success.

Leveraging a team of highly engaged and motivated professionals, we pave the way for your success by swift deliveries through 65 offices across 34 cities in India and are well equipped to deal with your international requirements via our global footprint.

Quess IT Staffing

Founded in 1997 as an entrepreneurial venture, Magna Infotech was the first mover in the IT Contract Staffing business in India. When Quess invested in Magna in 2011 and later acquired it in 2013, it upped the ante for the company, augmenting its entrepreneurial spirit with a dose of professionalism, and empowered it to expand its horizon.

Magna Infotech, now Quess IT staffing, is currently India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. This enables us to deliver all-inclusive talent management solutions for our clients and meet the needs of various industry verticals across different geographies and business purposes.

Backed by domain-driven focus and diverse experience across industries like BFSI, Telecom, Auto, and Engineering, we excel in meeting our clients’ need for superior IT skills.

Milestones

2.

About QHS

We are one of India’s leading business services providers that leverages its extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.

We provide a host of technology technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back-office operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc.

With more than 12 years of experience in delivering hospital management services across India, we have established a strong association with leading hospital chains like Apollo, Manipal, Max Hospitals, Fortis to name a few. Currently, we manage more than 10800 beds across all hospitals.

To serve the healthcare industry better, Quess is collaborating with the Association of Healthcare Providers (India)(AHPI) and the Healthcare Sector Skill Council (HSSC) to provide a trained, manpower for the Healthcare industry. Our industry experience and technology-enabled platform will help connect the trained workforce with leading healthcare institutions, thereby reducing their cost to serve and increasing access to job opportunities for healthcare professionals.

We believe in creating a winning ecosystem that delivers a win-win for our customers, people, and shareholders. Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as one of India’s largest employers in the private sector and the biggest integrated business services provider in the country.

Our Services

At Quess, we tangibly influence and enhance the talent-hiring of the healthcare industry by providing premium staffing services to organisations seeking quality talents. In collaboration with the Association of Healthcare Providers India (AHPI), we formalise training and staffing services for healthcare professionals and create a marketplace for both public and private institutions to source competitive talents meeting their organisational goals quickly and on-demand.

Leveraging our extensive experience of our Hire-Train-Deploy model, we help institutions create a pipeline of trained paramedical and healthcare professionals in addition to developing a digital talent pool of skilled, experienced doctors across India who are ready to be hired. Our process involves a deep understanding of the institution and its culture to find the right match of skills and expertise needed for its success.

Why We?

We are driven by our goal to transform India’s fragmented healthcare talent acquisition process into an efficient platform driven easy access to a large talent pool spread across India for quick deployment. Our integrated healthcare staffing solution backed by industry partnerships and innovative technology platform addresses your varied staffing and healthcare infrastructure management needs, thereby improving efficiencies and reducing cost-to-serve.

3. Excelus

Recognized as the Best Implementation Partner in Kerala, Tamil Nadu, Haryana and Chhattisgarh

Recognized as the Best Training Partner for Social Initiative, Assessment & Certification by Tourism & Hospitality Sector Skill Council of India

Excelus specializes in building enhanced employability prospect for the youth of India in collaboration with Government, Corporate and Industry Partners. Our experience in providing business service solutions across various industries provides us with a well-built awareness of industry relevant skill sets.

4. Simpliance

Simpliance provides technology-based governance, risk and compliance solutions to organizations varying from large corporates to start-ups. The GRC tools like risk management, regulatory compliance and audit softwares optimize business performance. Simpliance also hosts India’s largest digital platform for automated Statutory Compliance Management which helps businesses comply with Indian Labour laws.

5. About Quess Integrated Facility Management Services

Quess Integrated Facility Management Services has catered to the needs of 900+ sites encompassing over 250 million sq. ft. of facility space across several sectors and industries.

As India’s premier integrated facility management provider and largest private-sector employer, we have a dedicated team of 22,000+ employees and pan-India operations with 33 offices in 22 cities. Our affiliation with the Worldwide Cleaning Industry Association, ISSA, and processes that conform to ISO 9001:2008 and OHSAS adds extra credibility to our commitment to excellence. We are also ‘A Great Place to Work’ certified—a testament to our excellent culture, people, and processes.

Recognising the business criticality of facility management, we ensure that we provide the best of services to our clients. We continually monitor and improve our service offerings by implementing management processes, training, and skill development of our workforce, thus ensuring that our services effectively meet our clients’ needs.

Quess IFMS – The Best Facility Management Services Company in India

Whether it’s soft services, pest control, or landscaping, our integrated facility management services help your business reach its potential with ease. As one of the leading facility management services companies in India, we deliver outstanding services and dedicated in-house professionals across levels and implement effective solutions using the latest technology.

We manage your operations efficiently through continuous improvement in the services and processes and regular training of employees, enabling you to focus on the core business by saving time, effort, and money. What we offer is a unique combination of systems, resources, and efficiencies that sets us apart from other industrial providers, bringing several facility services under one roof.

6. About Quess Food Services

With a record of having delivered 1.7 million meals in 30 days, Quess Food Services stands tall as one of the leading companies in India’s catering space. We offer best-in-class yet cost-effective services to a diverse gamut of clients—spanning corporates, hospitals, educational institutions, conventions, and other events. The spread that we provide scores high on hygiene, nutrition, freshness, and variety while offering value for money. Our experience of over a decade in providing high-quality food services and the deep understanding of the nuances of Indian and global cuisines, enable us to cater to the multi-culinary needs of our multicultural clients. At Quess, we are committed to following the best industry practices, and ensuring that we offer healthy, hygienic, and top quality food services to our clients. As one of the leading companies in the food services space in the country, we have a wide reach across sectors including, healthcare, corporate, educational institutions, and more.

• Terrier Security Services

In a world that fraught with increasing security concerns, people, places and assets face multiple threats all the time. A holistic and cost-effective approach towards safety and security is the need of the hour.

Established in 1989, Terrier Security Services, with its diverse portfolio, is one of India’s leading integrated security solutions providers. From Manned Guarding, High-End E-Surveillance, Command Centre-led Business Solutions, Asset Management, Video Analytics, to Perimeter Intrusion Detection Systems, we are unparalleled in the total loss prevention domain. With a pan-India presence, Terrier delivers high-end security and loss prevention solutions across diverse sectors like Airports, Industries, Manufacturing, BFSI, Hospitality, Education, Logistics, IT/ITES, and Retail.

An ISO 9001/27001/14001/45001 certified company and only the one for PASARA license audited.
Terrier has built in-house capabilities to handle everything—right from recruitment, training, and security to R&D, design, and implementation.

An affiliate of Quess Corp Limited, Terrier Security Services is one of India’s top 10 security solutions providers. With 3 allied business verticals—Terrier Security Services, Terrier Electronic Security and Terrier Business Solutions—we offer a complete bouquet, covering the entire spectrum of security solutions such as manned guarding, electronic security services, loss prevention, training, and background verifications.

For Perimeter Intrusion Detection, we have formed a strategic partnership with the top Israeli firm D-Fence, giving us a clear technological edge over other players in the market.

Prominent amongst the many distinctions, Terrier enjoys over its competitors, a state-of-the-art global command centre-enabled operating model that is one of a kind. We also have unrivaled experience of successfully implementing a Smart City Surveillance project.

Headquartered in Bengaluru, Terrier boasts of a state-of-the-art, 24×7 Global Command Centre in Bengaluru, and a network that straddles the length and breadth of India.

• Hofincons

Hofincons is a 40 year old brand with approximately 4700+ employees with expertise in Industrial Asset Management including Plant Operations, Preventive and Predictive Maintenance, Condition Monitoring, Fabrication and Erection, Shutdown Maintenance Services, Materials and Data Management Services. The company is ISO-9001-2015; ISO 14001-2015 and BS OHSAS 18001- 2007 certified. Headquartered in Chennai, our operations are spread across 35 sites in 11 States in India; with presence in the Middle East, Africa and Malaysia. We cater to a range of industrial sectors including Power, Metal, Oil and Gas, and Engineering.

The services we provide are as described below:

Operations and Maintenance (O&M): Our performance-based asset management services include preventive maintenance, asset life extension and operation services of utilities within the plant. Our focus is on minimizing maintenance costs and optimizing plant availability with an emphasis on safety and improving asset performance. Our value added services include condition monitoring, plant shut down maintenance and commissioning support.

Technology and Consulting (T&C): Our T&C offerings provide clients with an integrated approach to Asset & Material Management, delivering end to end ERP Data Solutions and EPC support services. The T & C section focuses on the importance of managing master data and achieving improved information management and performance.

Fabrication and Erection (F&E): F&E is capable of undertaking Heavy Fabrication, Erection, Commissioning and Major Shutdown with our trained technical team.

Training: With HIMMER, Hofincons provides industrial training with professionally produced coursework and delivery plan based on our clients’ specific requirements.

MRO Simple: MRO simple is the B2B Industrial Ecommerce Platform that lets buyers and sellers connect. With more than 27 product categories and 1000+ products in the portal, MRO simple leads the way in qualified lead generation

Hofincons is a division of Quess Corp Limited, India’s Leading Business Services Provider. For more details login to

9. VEDANGYour trusted partner for all network planning and network optimization solutions

Vedang Cellular Services is among the top players in the telecom network planning and optimization market, serving major telecom OEMs and operators in India. We have over 1800+ skilled technicians and engineers deployed across different client sites. With a robust employee base in over 15 circles, we deliver new services in different geographies in the Indian market.

10. Allsec

Allsec is a global leader in outsourcing solutions offering future-ready, resilient business transformation services to industry heavy-weights, Fortune 100 companies, and growth-focused organizations.

With 4,000+ FTEs spread across 5 contact centers in the US, Philippines, and India, we manage over 1 Million customer contacts per day, via multiple touchpoints. We provide each client the power to harness next-generation technology today and exceed set targets in record time.

Our service model boasts of excellence in service delivery, superior quality, and compelling business transformation stories.

• Qtek Systems

Focused on Information Technology, Qtek is a leader when it comes to providing our customers the tools and applications they need to effectively compete in ever-evolving markets.

We understand that managing an integrated, hybrid IT environment that includes infrastructure, application, security and cloud, while trying to fulfil everyday operational demands can be challenging. At Qtek, we enable you to run your IT platform seamlessly by integrating cognitive solutions, analytics, and automation with best-in-class IT services, tools and people skills. You can manage your IT infrastructure across multiple locations and align it to the needs of your business with our portfolio of IT service offerings.

Today, we are one of the largest providers of integrated services through Infrastructure, Application, Cloud, Testing, BPO, Analytics, and RPA.

OUR HISTORY

How We Started

MFX (headquartered in the US) was started more than two decades ago, as a part of Fairfax IT. Ever since, MFX has provided IT services support to multiple clients, with focus on Insurance domain, and has expanded its range of services from Infra & Application to Analytics, RPA and DevOps. In time, MFX has become one of the most experienced System Integrators & IT Service providers in the insurance domain (Property and Casualty), processing over $2.7 billion in-force premiums and supporting core insurance applications, infrastructure, and business processes.

Over the last few years Qtek Systems (a division of Quess Corp Ltd.), started offering IT infrastructure solutions to clients across India, Middle East and APAC region. In 2019, the combined capabilities of these two entities resulted in the formation of one of the largest providers of integrated services.

12. Monster

Monster is a global online employment solution for people seeking jobs and the employers who need great people. We've been doing this for more than 20 years, and have expanded from our roots as a "job board" to a global provider of a full array of job seeking, career management, recruitment and talent management products and services.

At the heart of our success and our future is innovation: We are changing the way people think about work, and we're helping them actively improve their lives and their workforce performance with new technology, tools and practices

A Monster purpose

Why we do what we do

At Monster, we work to bring humanity and opportunity to the job market, to enhance lives, businesses and communities around the world.

A Monster vision

Who we want to be

Monster will be the leading global talent platform connecting jobs and people.

A Monster mission

How we deliver that vision

We create and deliver the best recruiting media, technologies and platforms for connecting jobs and people; we strive every day to help our customers hire and help people find jobs.

Why Monster?

Monster with its cutting edge technology provides relevant profiles to employers and relevant jobs to jobseekers across industry verticals, experience levels and geographies.

We help employers find not only the best quality candidates, but more of them. To streamline the process so you can save time and money. And to help you make smarter decisions to improve your ROI. Basically, we want to give you the ability to hire like no one else can.

Monster India

Headquartered in Hyderabad, Monster India started its operations in 2001 and has presence in 11 other cities of India viz., Mumbai, Delhi, Bangalore, Chennai, Pune, Kolkata, Ahmadabad, Baroda, Chandigarh and Cochin.

In 2016, Monster Mobile App was voted Product of the Year under the 'Mobile App Job' category in a survey of over 18000 people by Nielsen. In 2015 Monster.com was voted Product of the Year and back in 2014, mPower Search was voted Product of the Year.

The Indian Air Force Placement Cell (IAFPC) selected Monster India for a collaboration to provide a robust platform to assist retired and shortly retiring Air Warriors seek suitable second career opportunities in the corporate world. Monster also initiated 'Rozgarduniya.com' - a job portal exclusively for jobseekers in rural India to enable employers in corporate India to connect with rural talent, thus removing the traditional barriers they face in this process.

• ABOUT DIGICARE

Digicare Services, A Quess Company, is the leading after-sales services provider for handheld products like Mobile handsets, Tablets, Cameras and consumer electronics & consumer durables products including Air conditioners, Washing machines, Refrigerators, LED/LCD TVs etcetera.

We are a partner of choice to some of the leading OEMs in the country and have created an ecosystem of high service delivery through:

• World-class service offerings & strict adherence to client performance metrics

• 250+ service points across the country

• A well trained and well equipped force of over 1200 engineers

• End to end customer life cycle management capabilities

• Call center support

• Logistics and warehousing support

• In house training capabilities

• Pan-India reach and vast service network

• Service as key differentiator: Providing brand building and superior consumer experience for OEMs in the competitive market

Associate Training & Development:

Our team of engineers and support staff comprise of highly trained, experienced and technically-sound people with exceptional soft skills for lasting customer experience.