Head of Customer Success

Ovlivněte, jak tým funguje a jakou zkušenost mají zákazníci s našimi produkty.Head of Customer SuccessPrague Lead our Customer Success, Support and Account Management team in Prague, Ensuring our customers get great value from our products to earn their renewal and continued business.You'll set priorities, coach colleagues and stay involved in the customer relationships and commercial decisions that need your experience. As our products and ways of working develop, you'll help the team put changes into practice while keeping customers well supported.The role combines leadership of the team with ownership of retention and account growth. You'll work closely with Sales, Product and Marketing to improve the customer journey and ensure customer feedback informs what we do next.What you'll doLead and develop colleagues across Customer Success, Support and Account Management, giving them clear priorities, regular coaching and practical support.Put the customer success strategy into practice across onboarding, adoption, engagement, renewal and expansion.Own retention and account growth, using customer health, product adoption and satisfaction data to identify risks and decide where to act.Build relationships with strategic and enterprise customers, stepping in to resolve escalations and support important account decisions.Work with Sales on customer handovers and account planning, and with Product on customer feedback and adoption of new products.Improve processes and playbooks, helping colleagues adopt new systems and ways of working consistently.Forecast renewal and expansion revenue, and give senior stakeholders a clear view of performance, customer risks and growth potential.Work with Marketing to develop customer references, testimonials and case studies.What you'll bringExperience leading and developing B2B teams in Customer Success, Account Management, Client Services or a related customer-facing function.Evidence of improving customer retention and growing accounts, with responsibility for revenue targets and customer portfolios.A practical approach to leadership: you can set direction, coach colleagues and work through customer or operational challenges alongside them.Experience managing complex or enterprise customer relationships and influencing senior stakeholders.The ability to turn customer and commercial data into clear priorities, supported by experience improving processes and helping teams work through change.Native Czech and fluent English. English is Hubexo's global corporate language.A degree-level qualification or equivalent professional experience.Why Hubexo?You'll have responsibility across three connected customer-facing disciplines, with scope to shape how the team works and how customers experience our products. You'll work with colleagues across an international business and bring the team's customer insight into commercial and product decisions.This role is based in Prague, with at least three days per week in the office.We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to do their best work.Apply to join Hubexo as Head of Customer Success.