Head of IT EDP Data & Integration Services
Leads Boehringer Ingelheim's global Data & Integration Operations team from Manila, overseeing 2nd-level support for data, DevOps and analytics platforms (Snowflake, Databricks, Jenkins, GitHub, Collibra, Power BI, Tableau) across the Americas, EU and APAC, while defining strategy, driving operational excellence and developing a globally distributed team.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- C level
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- Master's degree (MBA, MSc, or equivalent) in IT or related field with 8-10 years of relevant experience
- Minimum 5 years of people leadership experience in IT, preferably with globally distributed teams
- Proven background in support, training, or delivery of software solutions / products
- Exceptional interpersonal and stakeholder management skills
- Ability to communicate complex technical concepts to non-technical audiences
- Strong collaboration skills across departments and with external partners
- Passion for coaching, developing talent, and fostering professional growth
- Continuous improvement mindset and a drive for operational excellence
Nice to have
- Experience in the Biotech or Pharmaceutical industry
- Solid understanding of GxP, Computer Systems Validation, regulatory requirements, and pharma compliance
Full description
The Position
Join our Global IT organization as the Head of Data & Integration Operations and play a pivotal leadership role within IT EDP Data & Integration. As a global leader, you will be responsible for driving operational excellence, delivering high-quality support services, and shaping the strategic direction of platform onboarding and support capabilities across a complex international landscape.
In this role, you will lead global support operations, foster strong stakeholder partnerships, and build high-performing teams that enable business success. You will drive continuous improvement, scalability, and service innovation while ensuring a reliable, secure, and customer-focused experience for users across the Americas, Europe, and APAC regions
Duties & Responsibilities:
- Global Support Oversight: Manage 2nd level support for core platform components such us but not limited to: CI/CD Jenkins, GitHub, Atlassian, Datahub, Snowflake, Databricks, Collibra, Power BI, Tableau, Software Development and AI platforms…, ensuring timely and effective issue resolution across the Americas, EU, and APAC regions.
- Training & Development: Collaborate with platform product teams to design and deliver impactful training programs that enhance user skills and platform adoption.
- Stakeholder Collaboration: Build strong relationships and feedback loops with platform product teams and implementation partners to continuously improve our services.
- Team Leadership: Inspire, coach, and develop a diverse team, guiding individuals in their career progression and fostering a collaborative, high-performance culture.
- Strategic Direction: Define and execute the strategy for Platform Onboarding and Support services, adapting to evolving business needs and technology trends.
- Cross-Functional Engagement: Interface with senior leaders to gather insights and drive the continuous growth and improvement of our services.
- Operational Excellence
- Continuously optimize your delivery
- Strengthen system stability, cybersecurity, and service quality to reduce incidents and downtime
- Provide and deliver systems and processes that consistently work, providing a trustworthy base
- Build scalable, automated solutions that enable innovation while maintaining robust operations
- Business focus
- Deliver business value at speed
- Maximize business collaboration and partnership aligning talent and scope to the highest-impact activities
- Prioritize initiatives that maximize value and stop or defer low-impact work