Head of Product Operations

We are searching for a Head of Product Operations to own the operational and technical backbone of our EU product function. This is a hands-on player coach role. Instead of focusing on traditional people management, you will act as an individual contributor and technical leader, building the infrastructure, automated workflows, and AI augmented processes that make great product work repeatable.

You will treat our internal workflows as your product, maximising strategic headspace by automating repetitive tasks, optimising our tech stack, and introducing cutting edge AI tools into the daily product lifecycle. Working closely with regional teams and North American counterparts, you will align and scale these workflows to build a cohesive, global product operating system.

Product Operations at Ford Credit

Product Operations at Ford Credit is a strategic enablement function focused on accelerating delivery, driving product maturity, and reducing operational friction across our EU portfolio.

You will drive four progressive pillars of product enablement:

Tooling & Automation: Administering and configuring our core product stack (Jira, Airtable, Confluence, Miro) to ensure automated, standardised collaboration across EU product lines in alignment with global strategies.

Ways of Working & Engineering Alignment: Designing shared processes for planning, estimation, and execution. This pillar addresses the human and behavioral mechanics of delivery, transforming how teams engage and collaborate to resolve operational friction.

AI Ops for PDLC: Integrating Generative AI, prompt engineering, and automated agents into the Product Development Life Cycle (PDLC) to automate documentation, user stories, and feedback synthesis.

Frictionless Compliance: Partnering with Legal, Risk, and Compliance to embed European financial regulations directly as automated guardrails within our tooling.

Product Tooling & Automation

• Own and optimise the Product technology ecosystem, including Jira, Airtable, Confluence, Miro, and emerging platforms.
• Design, configure, and automate workflows that improve collaboration, governance, and delivery consistency.
• Standardise tools and processes across European product teams while aligning with global Product Operations practices.

Product Operating Model & Ways of Working

• Define and continuously improve the operating model for product planning, prioritisation, estimation, and execution.
• Drive adoption of consistent product management practices that increase transparency, efficiency, and cross-functional collaboration.
• Partner with Product, Engineering, Design, and Delivery teams to remove operational bottlenecks and improve execution.

AI-Enabled Product Operations

• Lead the adoption of Generative AI across the Product Development Lifecycle (PDLC).
• Introduce AI-powered workflows, prompt engineering, and automation to streamline activities such as documentation, user story creation, research synthesis, and reporting.
• Evaluate and implement emerging AI capabilities that improve team productivity and decision-making.

Governance & Compliance

• Partner with Legal, Risk, and Compliance teams to embed European regulatory requirements into product workflows and tooling.
• Design automated governance processes that reduce manual effort while ensuring compliance by design.

What You'll Bring

• Proven experience in Product Operations, Product Management Operations, or a similar strategic enablement role.
• Deep expertise with modern product management tooling and workflow automation.
• Experience designing scalable operating models and improving cross-functional ways of working.
• Strong understanding of AI applications within product development and operational excellence.
• Excellent stakeholder management skills with the ability to influence across regional and global teams.
• A continuous improvement mindset with a passion for building efficient, scalable product organisations.

Why Join Us

Join Ford Credit at a pivotal moment as we transform the way we build and deliver products across Europe. You'll have the opportunity to shape our Product Operations function, lead the adoption of AI-enabled ways of working, and influence how high-performing product teams operate at scale. Working with colleagues across Europe and North America, you'll play a key role in driving innovation, operational excellence, and the future of digital product delivery.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.Interested in this opportunity? We would love to tell you more. Stay connected with us and apply.

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability

This position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton Campus for fixed 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.

As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.

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