Head of Talent Delivery
- Compensation
- Not disclosed
- Location
- South Africa
- Work setup
- Remote
- Seniority
- C level
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Proven experience in a senior recruitment leadership or Talent Delivery management role.
- Strong experience managing and developing recruitment delivery teams.
- Solid understanding of end-to-end recruitment processes and high-volume delivery environments.
- Demonstrated ability to manage multiple client requirements and competing priorities.
- Strong client-facing experience, including managing challenging relationships and expectations.
- Experience working with recruitment KPIs, performance reporting and operational dashboards.
- Strong understanding of applicant tracking systems, recruitment workflows and process improvement.
- Experience in a recruitment outsourcing, RPO or BPO environment would be highly advantageous.
Full description
About the Opportunity
We are looking for an experienced, highly driven Head of Talent Delivery to lead our Talent Delivery function at ReWorks Solutions.
This is a senior, hands-on leadership role suited to someone who thrives in a fast-paced, client-facing recruitment environment and knows how to balance people leadership, operational excellence and results.
We need a confident, assertive leader with high emotional intelligence, strong commercial awareness and the ability to make decisions, challenge where necessary and drive accountability across the team.
This is not a purely strategic or people-management role. You will be actively involved in the day-to-day operation, ensuring recruitment delivery remains on track, client expectations are managed and the team is supported to perform at its best.
Requirements
Key Responsibilities
Team Leadership & Performance
- Lead, mentor, coach and develop a team of Talent Delivery Partners.
- Drive individual and team performance against agreed recruitment KPIs and delivery targets.
- Establish clear expectations, accountability and a high-performance culture.
- Conduct regular performance reviews, coaching sessions and development discussions.
- Support and advocate for the team while confidently addressing underperformance.
- Lead by example, remaining actively involved in recruitment delivery when required.
Operational Leadership & Delivery
- Maintain daily visibility of all active recruitment roles, submissions, interviews, placements and outstanding actions.
- Lead daily team discussions to establish priorities, identify bottlenecks and resolve delivery challenges.
- Allocate resources effectively and adjust priorities as business and client requirements change.
- Ensure recruitment timelines, candidate quality and delivery standards are consistently achieved.
- Monitor recruitment pipelines, identify risks early and implement practical solutions.
- Maintain accurate recruitment reporting, systems and workflow visibility.
- Continuously identify opportunities to improve processes, efficiency and overall delivery performance.
Client Engagement & Stakeholder Management
- Build and maintain strong relationships with clients and internal stakeholders.
- Confidently manage client expectations, challenging unrealistic requirements or timelines where necessary.
- Engage directly with clients to clarify recruitment requirements, resolve delivery concerns and improve outcomes.
- Work closely with Sourcing, Account Management, Sales and other operational teams.
- Navigate difficult conversations professionally and assertively.