Head of Tech Infrastructure & Operations Hub

Mercedes-Benz Vans is a successful business unit of Mercedes-Benz Group AG. We manufacture premium vans for private and commercial customers and markets worldwide, providing holistic transport solutions for people and goods.

We are shaping the van business of the future. Our future products must meet the core requirements of transporting goods and people as well as increasing expectations for connectivity and digital solutions. Under Ambition 2039, the focus is also on CO2 neutrality and emission-free driving.

At the Jawor site, part of the new generation of vehicles from the VAN.EA battery-electric platform and the VAN.CA combustion-engine platform is planned to be assembled. The plant is being developed in close cooperation with the established powertrain plant in Jawor and combines a greenfield setup with the use of the existing site.

Within Enterprise Technology, PT/TEGO Global Operations is responsible for reliable, secure, resilient and efficient technology operations across the production ecosystem. To strengthen centrally driven infrastructure capabilities and support the Tech Target Operating Model 2030, we are establishing a Tech Infrastructure Competence Center / Hub in Jawor.

The Jawor Hub will consolidate expert capabilities and provide standardized, scalable and transparent support for MBMPL operations, Mercedes-Benz Vans and Cars plants, the Business Accelerator organization and the wider production network. The hub combines local proximity with cross-plant expertise and creates a clear interface between central PT/TE governance, domain expert communities and operational stakeholders.

Our team works across organizational and location boundaries. We value direct, open and respectful collaboration, clear accountability, customer orientation and a strong commitment to operational excellence.

Key responsibilitiesIn this L4 leadership role, you will establish and lead the Tech Infrastructure & Operations Competence Center / Hub in Jawor. You will be the accountable leader for a scalable team targeted to grow to up to 10 FTE, based on confirmed scope and demand. The team will support centrally steered infrastructure topics across Mercedes-Benz Cars and Vans plants and contribute to stable operations, stronger governance, standardized service delivery and faster incident resolution.

Tasks General· Disciplinary leadership for the Tech Infrastructure & Operations team, including task, performance and HR management in accordance with Mercedes-Benz Group guidelines.

· Build, motivate, develop and qualify the Jawor Hub team through clear objectives, development plans, regular feedback, capability building and structured knowledge transfer.

· Establish one accountable hub organization with effective governance, routines, interfaces and collaboration models across PT/TEGO Global Operations, MBMPL, Vans, Cars and the Business Accelerator organization.

· Ensure convergence toward Mercedes-Benz standard solutions, processes, methods, tooling and reporting while reducing unnecessary local deviations.

· Support strategic initiatives within PT/TE and Enterprise Technology, especially the Tech Target Operating Model 2030 and the transition toward a scalable competence setup.

· Ensure compliant collaboration models with internal stakeholders, strategic suppliers and external service partners in accordance with Mercedes-Benz standards.

· Act as the bridge between central standards and local needs, ensuring accountability, prioritization, transparent decisions and reliable execution.

· Represent the Jawor Hub in relevant governance bodies and establish effective stakeholder communication across locations and organizational units.

Tasks Tech Infrastructure & Operations Hub Capability· Ramp up the Jawor Tech Infrastructure Hub, including recruiting and onboarding, qualification, know-how transfer, standardized service delivery and effective working models.

· Lead the capability setup for Site Reliability Engineering in the Data Centre and Network domains, including stable operations, resilience, performance and cross-plant expert support.

· Establish and govern infrastructure project management capability, including VAN.xA infrastructure topics, scope definition, resource planning, risk management, quality, communication and delivery tracking.

· Establish transparent performance management with service KPIs, operational reporting, incident tracking, trend analysis and clear countermeasures.

· Coordinate major infrastructure incidents and escalations across locations, ensuring fast expert engagement, structured communication, recovery tracking and lessons learned.

· Provide supplier management for the defined infrastructure scope, including service quality, SLA/KPI performance, escalation, improvement measures and collaboration with central governance functions.

· Establish demand intake, assessment and prioritization processes so that expert capacity is allocated transparently according to business criticality, risk and strategic relevance.

· Ensure transparent budget steering and support cost optimization through standardization, scalable delivery and the appropriate allocation of local and virtual expert work.

· Coordinate governance and cross-functional infrastructure topics, including vulnerability-related activities, compliance follow-up and operational risk transparency.

· Support license and hardware procurement processes within the assigned scope and ensure alignment with standards, demand and budget priorities.

· Drive continuous improvement, automation, repeatable best practices and harmonized processes across the supported production network.

· Ensure complete operational documentation, knowledge management, handover into operations and sustainable capability retention within the hub.

· Completed studies in computer science, information technology, telecommunications, engineering, business administration, industrial engineering or a comparable qualification.

· Strong knowledge of enterprise infrastructure and operations, including data centre, network, workplace, cloud or hybrid services, cybersecurity interfaces and industrial Tech environments.

· Good command of Tech service management practices, preferably ITIL, including incident, problem, change, service-level, continuity and disaster-recovery management.

· Strong understanding of service governance, supplier management, KPI systems, budget steering, operational excellence and structured problem-solving methods.

· Knowledge of project and program management methods, agile approaches and the delivery of complex infrastructure or transformation initiatives.

· Ability to translate strategic priorities into clear organizational structures, measurable targets, prioritized demand and executable implementation plans.

· Knowledge of current infrastructure technologies, architectures and operational risks, together with the ability to identify standardization and automation opportunities.

Experience· Several years of leadership experience, ideally in an international, cross-functional and matrix-based environment.

· Experience in building and scaling teams, developing technical capabilities and establishing governance, routines, standards and performance transparency.

· Broad experience in technology infrastructure and operations within a production-critical, manufacturing or industrial environment.

· Experience in leading internal and external service delivery organizations and governing strategic suppliers.

· Experience in major incident management, operational risk management, service improvement and cross-location escalation.

· Strong experience in stakeholder management across business, plant, technology, governance and supplier organizations.

· Experience in budget management, resource planning, demand prioritization and KPI-based performance steering.

Personal Skills· Authentic and inclusive leadership with the ability to provide direction, develop people and build a strong team identity.

· Entrepreneurial and strategic thinking combined with clear outcome orientation and a strong focus on operational stability.

· High resilience, accountability and structured problem-solving capability in production-critical situations.

· Strong analytical and conceptual skills, with the ability to make sound decisions based on facts, risks and business priorities.

· Excellent communication, negotiation and presentation skills across organizational and cultural boundaries.

· High intercultural competence, collaboration skills and the ability to influence effectively in a matrix organization.

· Business-fluent English. German and/or Polish are beneficial.

Additional information· The position is full-time.

· The job is located in Jawor, Poland.

· The role requires close collaboration with PT/TE and Enterprise Technology stakeholders across Mercedes-Benz Cars and Vans locations.

· Willingness to travel is required (less than 25%).

· Start date, publication period, job number, local contract conditions and HR contact are to be confirmed by the responsible HR organization.