Head of Technical Security, Global

Head of Technical Security, Global

Reporting to: Global Head of Profit Protection

Role Purpose

The Head of Technical Security is responsible for leading the strategy, design, implementation, governance and continuous improvement of physical security technology across the organisation. The role ensures that security systems, including access control, CCTV, intrusion detection, alarms, monitoring platforms and related technologies, are effective, resilient, scalable and aligned to business risk, regulatory expectations and operational requirements.

Key Responsibilities

• Develop and own the security systems and technology strategy, roadmap and standards, ensuring alignment with the wider security strategy and business priorities.
• Lead the design, deployment, lifecycle management and optimisation of physical security systems across sites, including access control, CCTV, video management systems, alarms, intercoms, visitor management, badging and security monitoring platforms.
• Define technical standards, specifications and operating requirements for new and existing security technology, ensuring consistent application across projects and regions.
• Partner with Security, IT, Facilities, Property, Procurement, Legal, Data Protection and business stakeholders to ensure security technology is integrated, compliant and operationally effective.
• Oversee security technology projects from concept through to delivery, including requirements gathering, solution design, supplier selection, implementation, testing, handover and benefits realisation.
• Ensure security systems are maintained, patched, tested and resilient, with appropriate service levels, business continuity arrangements and escalation processes in place.
• Provide technical leadership and subject matter expertise during incidents, investigations, audits, site assessments and crisis response activities.
• Establish and monitor performance metrics, risk indicators and assurance activity to assess system effectiveness, reliability, compliance and user adoption.
• Manage external suppliers, integrators and technology partners, ensuring delivery against contractual, technical, service and commercial expectations.
• Identify emerging technologies and innovation opportunities that enhance security capability, operational efficiency, incident response and risk intelligence.
• Provide executive-level reporting and briefings on all Technical Security Matters
• Support the development of policies, procedures, training and guidance relating to the appropriate use, governance and administration of security systems.
• Oversee budgets, forecasts and investment cases for security systems and technology initiatives, ensuring value for money and clear prioritisation of risk-based spend.

Leadership and Stakeholder Management

This role requires strong cross-functional leadership and the ability to influence senior stakeholders, technical teams and operational colleagues. The Head of Technical Security will translate security risk into clear technology requirements, communicate complex technical concepts in a practical way, and ensure that solutions are proportionate, user-focused and operationally sustainable.