Head of Vehicle Operations

**POSITION SUMMARY:

**The
Head of Vehicle Operations will lead Gamma Mobility’s core operations across multiple
markets, ensuring vehicles are efficiently deployed, assets are safeguarded,
and customers enjoy consistent service quality. This role oversees Field
Operations and Supply Chain, with responsibility for vehicle lifecycle
management, operational risk control, and maximizing asset uptime through
strong OEM and aftersales partnerships. As a key member of the leadership team,
the Head of Operations will drive scalable processes, discipline, and
transparency to support Gamma’s growth ambitions across Africa.

ROLES & RESPONSIBILITIES:Strategic Leadership

● Provide oversight and strategic direction to Field Operations and

Supply Chain teams.

● Design and implement operational frameworks that support

scalability, cost efficiency, and vehicle protection.

● Serve as the voice of Operations at the executive level,

influencing Gigmile’s growth strategy.

2. Vehicle Lifecycle

& Uptime Management

● Oversee the end-to-end vehicle lifecycle: acquisition,

distribution, deployment, monitoring, recovery, refurbishment, and
redeployment.

● Ensure optimal vehicle uptime by driving proactive engagement with

OEMs and certified aftersales partners.

● Monitor all aftersales, warranty and repair jobs to ensure

completion within stipulated SLAs and to agreed quality standards.

● Collaborate with aftersales and technical teams to strengthen

preventive maintenance and warranty claim processes.

3. Risk & Control

● Oversee frameworks for investigations, and incident management.

● Ensure real-time monitoring and escalation of exceptions via the

Control Tower (arrests, thefts, accidents).

● Partner with QA & Compliance to ensure operational audits and

adherence to policies.

● Ensure

resolution of all Exception Cases (Stolen, Accidented, Arrested) within the
stipulated SLA

4. Supply Chain &

Inventory Oversight

● Lead the distribution of vehicles across cities, ensuring timely

availability and proper documentation.

● Ensure strong systems for parts and telematics inventory

management with zero tolerance for leakages and losses

● Manage telematics/SIM provider relationships to guarantee

continuous monitoring capability.

5. Data, Reporting &

Transparency

● Build and maintain dashboards tracking deployment efficiency,

vehicle uptime, recovery metrics, and aftersales performance.

● Provide weekly/monthly operations reporting to senior management,

financiers, and OEM partners.

● Use insights to drive continuous improvement in operational

efficiency and asset economics.

6. Cross-Functional

Collaboration

● Work closely with Finance on operational cost reporting and budget

alignment.

● Partner with

Credit Risk, Collections and Customer Success to ensure operational discipline
supports repayment and customer experience.

● Collaborate

with Product & Technology teams to enhance control systems, telematics, and
workshop visibility tools.

Requirements

REQUIREMENTS:​

• Bachelor’s

degree in Operations, Engineering, Supply Chain, or related field (MBA
preferred).

• 4–7+

years’ senior leadership experience in mobility, logistics, or fleet
management.

• Strong

expertise in aftersales, OEM engagement, and SLA management.

• Proven

record of scaling multi-location operations in high-growth environments.

• Excellent

analytical, communication, and stakeholder management skills.

• Ability to work in high-growth, fast-paced

environments.

Benefits

WHY YOU SHOULD JOIN US:

• You

would be part of a dynamic startup revolutionizing the vehicle subscription and
financial services industry for gig workers in Africa.

• You

would be part of a dynamic environment where your ideas are heard and your
contributions propel us forward.

• You

would work alongside passionate, talented colleagues who share your commitment
to excellence.

• You

would witness firsthand the positive change your work brings to the lives of
thousands of riders and drivers.

• You would enjoy a comprehensive benefits package,

including a competitive salary, health insurance, and exciting growth
opportunities.