Head of VIP (VIP Lifecycle)/ IGaming

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful products operating across Tier 1–3 markets worldwide.
Driven by innovation, data, and operational excellence, we create engaging player experiences and continue to expand our global presence. Our teams work in a dynamic, fast-paced environment where ownership, collaboration, and continuous growth are at the core of everything we do.
We are looking for an experienced Head of VIP to lead the end-to-end VIP player lifecycle and drive the commercial performance of the VIP segment.
This is a senior leadership role responsible for managing the entire player journey across PreVIP → VIP → High Roll → Reactivation, ensuring sustainable revenue growth, player retention, and operational excellence.

Key Responsibilities
Own and manage the full VIP lifecycle, including Active VIP, Recovery, Reactivation, and High Roll segments.
Drive VIP revenue growth by increasing player activity, deposits, retention, and lifetime value.
Monitor and optimize key performance metrics, including churn, downgrade, reactivation, and VIP base stability.
Lead the High Roll function, ensuring effective management, retention, and development of high-value players while balancing commercial opportunities and player risk.
Oversee the PreVIP pipeline, improving conversion into the VIP segment and accelerating the progression of high-potential players.
Execute retention initiatives and promotional offers in partnership with the Retention team, ensuring they translate into measurable financial results.
Evaluate the effectiveness of VIP offers and campaigns, providing actionable feedback to improve segmentation and commercial performance.
Lead and develop multiple management layers,
Set objectives, monitor KPIs, and drive operational excellence across all teams.
Oversee the relevance and effectiveness of VIP communications across all touchpoints, ensuring a consistent player experience.

Areas of Responsibility
VIP Revenue (IN / IN-OUT)
Active VIP player base
VIP Retention and Churn
Reactivation performance
PreVIP to VIP conversion
Player engagement, deposit behavior, and lifetime value
Financial performance of the VIP segment

Nice to Have
Experience managing a PreVIP function.
Experience designing and optimizing operational processes.
Proven track record of scaling VIP operations and growing revenue through player lifecycle management.

What We Offer
Fully remote work.
Competitive compensation package with a fixed salary and a monthly performance-based KPI bonus.
Paid vacation and sick leave.
Professional onboarding and continuous support.
Career growth opportunities within a fast-growing international company.
Access to a corporate psychologist, including individual and group sessions.
Monthly professional development training with our Learning & Development Department to strengthen your leadership and professional skills.
A dynamic international environment where your leadership and results have a direct impact on business success.

Think you're the right fit? We'd be excited to get to know you! Apply now and become part of our growing international team.🚀