Head of Visual Merchandising

Contract: Permanent

Location: Flexible hybrid working style with three days (Tues-Thurs) in the London office

The role

The Head of Visual Merchandising (VM) is a senior strategic leader responsible for setting the BRIS visual merchandising direction and translating Global VM strategy into creative, innovative and commercially impactful execution across the Cluster.

This role will lead the BRIS VM team, influence senior cross-functional stakeholders and shape a compelling in-store experience that drives brand consistency, customer engagement and business performance.

The role will also identify opportunities to improve ways of working, strengthen VM capability across the Cluster, and uphold Pandora brand standards through a strategic balance of creativity, commerciality and operational excellence.

The scope includes working across our retail network including 250 stores in UK & Republic of Ireland. And will be leading a team of 5 people.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

What to expect from the role Creative Campaigns

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Partner with other Cluster leaders on strategically leveraging the Global campaign toolkit to best support BRIS initiatives and to drive brand awareness and traffic to the store. Oversee production, including adhering to Procurement processes and ensuring execution is to Global standards.

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Manage the creative campaign budget, ordering process, logistics and installation for the store, along with any local production needs. Partner with Cluster and Global on all requests for damages, missing collateral and any changes to the creative orders.

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Ensure the product selected for each creative campaign fixture is following Global guidelines and accounts for any local nuances.

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Identify opportunities for process improvement at any stage of the creative campaign process.

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Partner with local stakeholders on creative campaign installation and maintenance plans, including creating VM store visit plans. Track the effectiveness of creative campaigns and share with local stakeholders and Global, when applicable.

Product Presentation & Retail Communication

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Ensure Global Product Presentation and Retail Communication guidelines, along with Merchandising strategies are upheld in-store. This includes partnering with the Merchandising & Retail team to identify any product display needs.

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Partner with local and Retail stakeholders to align on zoning and implement changes by working with the VM and Retail teams.

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Partner with Global and local stakeholders on installation and maintenance plans for VM standards, including creating VM store visit plans. Track the effectiveness of company product initiatives that are highlighted within the product displays and share with local stakeholders and Global, when applicable.

Retail Activations

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For In-Store Events, communicate and partner with local stakeholders on renderings, budget, production, vendor management and implementation. Review business impact and effectiveness of the initiative with Cluster stakeholders and Global, when applicable.

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For Pop-ups and OOH Activations, support local stakeholders on leveraging Global toolkits to support local initiatives and to drive brand awareness and traffic to the store. Work with local stakeholders to ensure all VM deliverables are accounted for and completed, in partnership with Global.

New Store Openings & Refits

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Work with local stakeholders to ensure all VM deliverables are accounted for and completed, in partnership with Global. Action a VM store opening and visit plan.

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Identify opportunities for process improvement at any point of the new store opening or refit process.

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Partner with Global if there is an opportunity for VM skillset or knowledge development. Partner with local and Global stakeholders on pre and post-opening Training plans. Review business impact and effectiveness of the new store opening or refit with local stakeholders and Global.

Operations

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Partner with Global SC&D Training on VM training plans for creative campaigns, product presentation, retail communication and special projects. Implement training plans in partnership with local stakeholders, including Retail Excellence.

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Manage the VM budget, in partnership with local stakeholders, including plans and forecast.

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Manage local vendors, including sourcing, onboarding, procurement process (when applicable) and invoice management.

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Manage local logistics for VM-related collateral and lead VM-related Retail training initiatives with local stakeholders.

The successful candidate

• Strong visual merchandising expertise with a balance of creativity and commercial thinking.

• Proven ability to influence and collaborate with cross-functional stakeholders.

• Strong commercial acumen and data-driven decision-making skills.

• Experience leading complex projects, campaigns and retail initiatives.

• Strong budget, vendor and operational management capabilities.

• Demonstrated leadership, coaching and team development skills.

• Continuous improvement mindset with a focus on driving operational excellence.

Craft Your Future with Pandora: A Career Built Around You

At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.

What We Offer

Our focus is on offering you a career that’s as unique as you are. We provide the tools, opportunities, and support you need to thrive:

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Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.

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Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.

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Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.

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Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.

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Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.

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Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.

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Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.

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Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!

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Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.

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Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.

At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.

Your future is waiting – craft the incredible with Pandora!

Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*